Knowledge Base Articles

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Knowledge Base

3023 articles

12231

Outlook not detected when emailing client reports

This will occur if you are attempting to use Outlook 365. At this time IRIS Bureau Payroll & IRIS Payroll Business are not compatible with…

1912

Error message entering dates … “Date cannot be in the future”

This can occur because of two reasons. You have not set the Pay Calendar within the program. To do this click "Utilities" > "Pay Calendar…

11370

How to process redundancy pay

Changes from 2020/21 Tax Year Redundancy payments under £30,000 are normally tax and NI free. Any amounts above this figure will normally be subject to…

how-to-bulk-delete-clients-in-iris

IRIS Accountancy- How to Bulk Delete Clients

Warning: If you delete a client, it will affect any links into other IRIS /tax programs (for example between BT and PT, if you delete…

12215

Coronavirus: Changes to Sick pay as a result of Covid-19

Contents What does this mean?How do I handle this in my payroll software?Recovery of Covid-19 related SSP What does this mean? Here we will assume…

116189

IRIS OpenSpace – User Interface Refresh

As part of our release on the 29th of July, we refreshed the user interface to include more views to make it easier to manage…

open-space-scaling-issue-for-e-signature-approvals

Open Space Scaling Issue For E-signature Approvals

When a user is using IRIS Open space on a RDS connection (remote desktop connection) and if the local machine is using windows scaling above…

iris-elements-client-details-not-updating

IRIS Elements- Client Details Not Updating

Open up ‘Task Manager’ on the server/computer that IRIS is installed onGo to the ‘Services’ tabScroll down and select ‘IRIS.Scheduler.Server’ Click on ‘Restart the service’ on…

what-is-unabsorbed-time-and-how-can-it-be-removed

What is Unabsorbed Time and how can it be removed?

What is Unabsorbed Time? An unabsorbed balance is negative WIP balance created when a credit posting exceeds the current WIP balance on a client. An…

12102

How do I calculate contributions? AE FAQs

The pension contribution is calculated as a percentage of earnings between the qualifying earnings lower threshold and the qualifying earnings upper threshold. The earnings used…