Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3023 articles

ias-11740

Unable to initialise email assistant addin error when opening Microsoft Outlook

A system service will need to be restarted to resolve this issue, please find the steps below to assist with this: Connect onto the Server…

ias-11742

0 Search Results appear in Iris Docs

This can be due to one of two reasons: No documents match the search criteria The user does not have access to the filing cabinets…

ias-11735

How do I add a New User into IRIS Docs?

A step by step guide of how to add new users into IRIS Docs is available in the IRIS Help Centre, Here. Share This Page

ias-11736

Why can I not connect to Companies House Online Services?

This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL. Please add the following URL's…

ias-11737

IRIS Efile Scanner Internal Exception Occured – gatewayResp is null or empty

This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL. Please add the following URL's…

ias-11728

Reset OpenSpace Colours Back to the Default after customisation?

A reset to default option has been requested as an enhancement and we hope to have this available in a future release. In the meantime…

ias-11730

Can I use Office 365 with the IRIS Accountancy Suite?

For full details regarding support operating systems and office versions please refer to the system requirements here Share This Page

ias-11723

What data can I import from IRIS OpenBooks into IRIS Accounts Production?

Only the Trial Balance can be imported from IRIS OpenBooks into IRIS Accounts Production For further information please view our detailed ‘Importing data from IRIS…

ias-11726

IRIS Accountancy Suite Workstation setup has already been installed on this PC

Please download the windows installer trouble-shooter from Here Follow the steps and select ‘Issues with Un-installing’ and select IRIS Workstation from the list of programmes.…

kba-03306

How do I perform a Backup of PTP Accounts Production?

To backup your PTP Accounts Production SQL Database, follow the steps below1. On your desktop locate the icon that says PTP Accounts Database Manager 2.…