IRIS Software Group joins the Institute of Customer Service to drive service excellence

2 minutes length
Posted: 10th August 2023
Logo of The Institute of Customer Service

IRIS Software Group (IRIS), a leading software solutions provider to over 100,000 global businesses, is today announcing its membership of the Institute of Customer Service (The Institute), a renowned professional membership body dedicated to promoting service excellence across industries. 

With 61% of the UK workforce in customer-facing roles, customer service matters. The collaboration between IRIS and The Institute aims to boost the company’s customer experience by focusing on alignment and implementing strategies to enhance service delivery.  

The goal is to improve customer trust, which is vital for every business. This mission is substantiated by research from The  Institute, which revealed 95% of customers say it is very important they trust the customer service of an organisation they are dealing with. 

Customer focus is one of IRIS’ company values and to ensure customers receive an excellent service, IRIS will utilise valuable tools, resources, and industry insights to cement its customer-centric approach across all levels of the organisation.  

Over the last year, IRIS achieved a customer satisfaction score of 92% during peak seasons across all its divisions.  

David Lockie, Chief Operating Officer, IRIS, comments, “We’re thrilled to embark on this membership of the Institute of Customer Service.  

“By joining forces, IRIS aims to enhance its service offerings, align with customer values and foster a culture of continuous improvement. This collaboration reinforces our commitment to providing exceptional customer experiences and solidifies our position as a leader in the industry.” 

Jo Causon, CEO, The Institute, welcomes IRIS, “IRIS becoming a member of The Institute is a clear sign of intent which highlights their commitment to delivering an excellent customer experience.  

“Membership enables IRIS to benchmark against hundreds of organisations, showing where it overperforms and where further investment will likely reap the greatest rewards.” 

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