IRIS Important Known Issues

It is important to us that we resolve any problems that are found in the IRIS Accountancy Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

IRIS Accounts Production
IRIS Company Secretarial
IRIS Personal Tax
IRIS Business Tax
IRIS Practice Management


Outstanding Issues

Report Processor Errors
Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021 and the out-of-band updates released March 15, 2021, and a resolution has been expedited.
Affected devices might receive unexpected results when printing from some apps or to some printers.
Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels. More information can be found here.
System roll back will fix the issue temporarily.
An out-of-band optional update is now available on the Microsoft Update Catalog for all versions of Windows and on Windows Update for some versions.

IRIS Accounts Production

Resolved Issues

Underlining and Bold font style is being omitted from Report titles in FRS105 Accounts Reports
When preparing Accounts using Accounting standard FRS105, it has been reported that the report options for Bold and Underlining are not being included in the report titles when generating 'LTD' accounts.
This issue has been resolved via a Formats deployment on 16th April.
In order to receive the files, Accounts Production must be restarted, (can take up to 24 hours to update) or select 'Apply Report Corrections' from the Help menu.
These Formats will also be included in the Spring 2021 service pack release (v21.1.6).

IRIS Company Secretarial

Issues resolved in the Spring 2021 service pack (v21.1.6)

Confirmation Statement Dates' report
When trying to prepare a 'Confirmation Statement Dates' report, it has been found that the report is incorrectly excluding companies that have a Confirmation Statement due that has not yet been submitted.
These events will be included on the Client History report but please be aware that this report will show all events within the selected date range not just Confirmation Statements.

IRIS Personal Tax

Issues resolved in the Spring 2021 service pace (v21.1.6)

Error 'Master cannot be selected' returned when running the Tax Return Master list
An issue has been raised where the error message 'Master cannot be selected' is returned when selecting a specific partner, manager, or staff member in the Staff Groups filter of the Tax Return Master list.
This error is returned regardless of which partner, manager or staff member is selected and blocks the user from continuing with the report.

IRIS Business Tax

Issue resolved in the Summer 2021 release (v21.2.0)

Warning displayed when creating a 1-day accounting period for a limited company
Where a period is created which starts and ends on the same date (1-day period), a warning displays stating that the previous accounting period end date is incorrect, where this is not the case.

Issues resolved in the Spring 2021 service pack (v21.1.6)

R&D SME Tax credit – Box 875 is not being populated on the CT600
Box 875 is not being populated on the CT600 where a R&D SME tax credit has been entered within IRIS Business Tax.

Unable to detach computation and select a ‘No iXBRL computation reason’ for limited companies
Within the summary screen of IRIS business tax, when deselecting the ‘For return period’ option within the computations section, the ‘No iXBRL computation reason’ option is not enabled.
Also, upon re-accessing the summary screen the option ‘For different period’ is automatically selected and cannot be set to ‘For return period’.

CT600 Rejection: Currently the value in 526 is not being printed if the sum of "[471] and 474] and [472] + [473]" is 0.
Where coronavirus support schemes have been claimed for a limited company which has resulted in a nil effect (Box 526), the return is rejected by HMRC with the following error 9382 (If box 471 is completed then box 526 must be completed).

Outstanding Issues

Partnership rejection error 8459 - [The sum of all iterations of [2.14] must be greater than or equal to [2.10A]. Please check.
For 2019/20 SA802 (Partnership Foreign) return, if there are entries relating to the residential finance cost in Boxes 2.10A and 2.14, the return may be rejected online.
HMRC have not updated the validation regarding the rules surrounding residential finance costs.
In this instance, a paper return will need to be filed with an unable to file form, citing Exclusion ID12 for Partnership
This is due to an error with HMRC’s systems.

CT600 Filing Validation
From 01 April 2021, all companies claiming the SME R&D Payable Tax Credit and or Research & Development Expenditure Credit will be required to complete the CT600L supplementary form. However, the HMRC have identified that some customers may be unable to submit the correct figures in the CT600L due to a restriction within the HMRC Corporation Tax online service.

Only customers who need to report the following will be affected:
RDEC brought forward from prior accounting period
Notional tax brought forward, where the notional tax has not been fully discharged against the CT liability
For more information, please click here for HMRC guidance.
If you need to meet a filing deadline or have an urgent requirement to file your company tax return with a Payable Tax Credit and/or RDEC claim before the end of May 2021, HMRC have advised that they will accept a paper return for these exceptional cases.
This issue is due to be fixed in the Autumn 2021 release (v21.3.0)

CT600L is produced after deleting R&D Data
When entering any data in the Enhanced Expenditure screen, either an SME Tax Credit or RDEC claim, when removing the entry from the screen, the CT600L is still produced.
We advise you to check No to the report in the summary on Data entry ( Data entry| Summary| Supplementary Pages).


Outstanding Issues

P11D return for 2021 is being rejected for cars with '(Co2) emissions' between 1-50 but the 'Approved zero emission mileage' field has been left blank. When there is a car with '(Co2) emissions' between 1-50 then there must be a value entered in the field 'Approved zero emission mileage' but we currently do not allow a 0 to be entered therefore the return gets rejected.
Enter the lowest possible values or '1' in the 'Approved zero emission mileage' field.
This issue is due to be fixed in the Autumn 2021 release (v21.3.0)

IRIS Practice Management

Outstanding Issues

Job Stages linked to OpenSpace not automatically Completing
When users upload a tax return to OpenSpace for Approval, job stages linked to the automatic completion event are not being marked as a completed.
The follow automatic completion events are affected by this issue:

  • BTC-OS: (Final Tax Return) Document Approval Requested
  • TT-OS: (Final Tax Return) Document Approval Requested
  • BTP-OS: (Final Tax Return) Document Approval Requested

We recommend uploading the tax return via the communication tab, in IRIS Practice Management, as that does trigger the event and complete the associated job stage.
This issue is due to be fixed in the Autumn 2021 release (v21.3.0)

Incorrect Report Orientation
When generating a report in IRIS Practice Management and IRIS Time and Fees, users selecting the report orientation within the report options are finding that their selection is not being used in the final output of the report.
There is no workaround within the report options to select the desired report orientation without encountering the issue. However, after generating the report, users can correct the orientation within the Report Output screen by going in Page Setup and selecting the orientation in there.
This issue due to be fixed in the Autumn 2021 release (v21.3.0)