IRIS Important Known Issues

It is important to us that we resolve any problems that are found in the IRIS Accountancy Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

IRIS Accounts Production

IRIS Personal Tax

IRIS Business Tax

IRIS VAT Filer

IRIS Productivity Suite

IRIS Docs

IRIS General


IRIS Accounts Production

Outstanding Issues

KashFlow drill down error
We have become aware of an issue when attempting to drill-down on postings imported from KashFlow within the Accounts Production Posting screen.
A script error may display and when Yes or No is clicked, the user is redirected to the Client Overview screen in KashFlow, instead of the selected posting.

The posting information can still be viewed by logging into KashFlow via your usual web browser.

This issue is currently being investigated.

Charity Accounts - CSV Import Error
When support costs are setup in Accounts Production when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error.  There is no current work around for this problem and figures will need to inputted manually. 

This issue is due to be fixed in a future release.

FRS 101 Debtors more than one year appearing under Fixed Assets on the face of the balance sheet
Where you only have postings to ‘debtors of more than one year’ with no other current asset postings and you have chosen to split debtors on the face of the balance sheet via the data screens, the current assets sub heading is not being displayed and debtors look like they are appearing as fixed assets.

Workaround
Not to split debtors on the face of the balance sheet.

This issue is due to be fixed in the next release.

QuickBooks import where month end date is not the last day of the month
When importing from QuickBooks, if you have any other date than the last day of the month, a validation on the dates prevents the import.

Workaround
Change the dates in QuickBooks import to Accounts Production then reset the dates in Accounts Production.

This issue is due to be fixed in the next release.


IRIS Personal Tax

Outstanding Issues

Foreign dividends received by non-resident clients
Foreign dividends received by non-resident clients should not be declared on the self-assessment tax return. If they are declared, they should not form part of the excluded income in the excluded income computation. In versions prior to 19.3.0 this income was being included as part of the excluded income, this has been resolved in the 19.3.0 release.

Workaround
If the return is rejected online by HMRC because foreign dividends are being declared for a non-resident client, the foreign dividends will have to be removed or the return must be sent by post.

This issue is due to be fixed in the next release.

Issues resolved in the Summer release (v19.2.0)

Marriage allowance not appearing for the recipient on the computation
For tax year 2019, marriage allowance is not appearing on the tax computation for recipients who have had their basic rate band extended via gift and or pension contributions.
Unfortunately, there is no workaround for this issue. If users need to file prior to the 19.2.0 release, a paper return will need to be sent.

[SA106: Total taxable amount] must be present if [SA106:Property abroad total amount] is present
For tax year 2019, if an individual has foreign property losses brought forward which exceed property income in the year to NIL, the software is leaving box 30 on the SA106 blank, which is causing a validation error.
Unfortunately, there is no workaround for this issue. If users need to file prior to the 19.2.0 release, a paper return will need to be send.

Incorrect tax liability for Scottish taxpayers, with non-savings income and pension lump sum
For tax year 2018, IRIS is incorrectly calculating the liability for Scottish taxpayers who have non savings income which fall between £31,500 - £33,500 as well as pension lump sum.
Unfortunately, there is no workaround for this issue. If users need to file prior to the 19.2.0 release, a paper return will need to be send.


IRIS Business Tax

Outstanding Issues

CT600 submission status has changed from Live to Test
When a ‘Live’ CT600 return is generated or transmitted, the submission is stored within the Transmit Internet Return screen; the status will appear as Live. Currently if a draft or final return is run after the initial generation/transmission of this return, the status of the corresponding client will alter to Test.
This will only affect the status that is displayed within the Transmit Internet Return screen, it will not affect the submission sent/to be sent to the HMRC.

Workaround
Users are required to delete the initial submission and re-generate in order to reflect a Live status.

This issue will be resolved in 19.3.1

Partnership Tax Return rejected when claiming the full AIA allocation
Partnership businesses with accounting periods that straddle 1st April 2019 and claiming the full allocation of AIA are being rejected with the following error: ‘The amount in box [3.13A] exceeds [£400,000]. Please check’.
HMRC are calculating the AIA limit on a monthly basis.

Workaround
Based on HMRC guidance, users are required to reduce the amount of AIA claimed to £400,000 and any excess AIA claimed should be entered within ‘Other capital allowances’. A note should be added within the additional information section of the return detailing the total amount of AIA being claimed.
HMRC have advised this will only affect tax years 2019 and the above guidance should be applied.

Issues resolved in the Summer release (v19.2.0)

Losses are displaying as negative values in the 2nd CTAP for clients with long accounting periods
Currently for limited companies with long accounting periods, if a loss arises for the period, any un-utilized losses are brought forward into the 2nd CTAP as a negative value.

Workaround
User are required to select the option ‘Less utilised against total profits’ in the first CTAP within the losses data entry (Edit | losses)

Pre 1/4/2017 Excess management expenses carried forward box is not populating
If a limited company has management expenses arising, brought forward (Pre 01/04/2017) and a claim to surrender the management expenses arising in the year to a group company. Currently the losses carried forward are incorrectly displayed (losses are appearing as post 01/04/2017 oppose to pre 01/04/2017).

Workaround
User are required to manually enter the correct amount of management expenses brought forward in the following year.

Profit Share incorrectly calculated
If a partner leaves a partnership part way through the accounting period, the profit share is being incorrectly calculated. In the meantime the profit share can be manually altered by overwriting the return totals.


IRIS VAT Filer

Issues resolved in the Summer release (v19.2.0)

Receiving error message “VAT_NET_VALUE” when attempting to file a VAT return
When attempting to submit a VAT return, an error is being returned due to the difference between Boxes 3 and 4, on the data entry box 5, being a penny out.

Workaround
Users are required to round down the pence for boxes 1 and 4 in order to file the submission and report the difference on the following VAT submission.

Submitting for incorporated and unincorporated charities
Currently it is not possible to file a VAT return for IRIS clients who are a Unincorporated or Incorporated charity.

Workaround
Users are required to set the client up as an LTD company for the purposes of VAT (this will have no impact on the licensing within VAT Filer).


IRIS Productivity Suite

Outstanding Issues

Unhandled Exception when uploading multiple documents to OpenSpace.
If you generate a letter with the 'Save as' option set to 'MS Word', then select Print Later, the letter is saved to the communications tab as a PDF document. Print Now, works correctly.

For more information on this issue, click here.

This is issue is currently being investigated.


IRIS Docs

Outstanding Issues

Performance issues in Terminal Servers
Some customers are reporting performance issues after they have upgraded to our latest 19.1 release on terminal servers. This affects staff users who do not have an IRIS Integration licence for Docs. This can result in 5-10 minute delay when opening IRIS modules.

We are contacting affected customers with a workaround.


IRIS General

Outstanding Issues

Installation Error 3 when running Workstation Setup
When installing the workstation setup of IRIS Accountancy Suite, using the Setup.exe, you may get the error below:

Abort Title: INSTALLATION ERROR - 3 - Configuration Process 
Abort Message: 
The installation has aborted during the configuration process

Addition Details: ERROR: Failed to parse the config xml file [\DE-SQL01iriscfg_IRIS_v19.1.0.729_20190405113742.xml]. 
Exception: System.Xml.Schema.XmlSchemaValidationException 

Workaround
In the shared IRIS folder instead of running Setup.exe, run WSS_v17.14.6.exe instead.
This will start the installation process.

We are working on getting a fix produced as quickly as possible. 

Client browser crashing
For more information on this issues, click here.

We are working on getting a fix produced as quickly as possible.