IRIS Important Known Issues

It is important to us that we resolve any problems that are found in the IRIS Accountancy Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

IRIS Personal Tax
IRIS Business Tax
IRIS P11D
IRIS Practice Management


General

Outstanding Issues

Report Processor Errors

Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021 and the out-of-band updates released March 15, 2021, and a resolution has been expedited.
Affected devices might receive unexpected results when printing from some apps or to some printers.
Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels. More information can be found here.
Workaround
System roll back will fix the issue temporarily.
An out-of-band optional update is now available on the Microsoft Update Catalog for all versions of Windows and on Windows Update for some versions.


IRIS Personal Tax

Outstanding Issues

Tax return - SA102 page E1 displays the Car Benefits manual entry when HMRC value is selected

When the HMRC is selected on the Benefits Summary screen, the Tax Return should display the value entered in that field. Instead, it displays the manual entry entered on the 'Car Benefits' screen.
(Benefits | Car Benefits)
Workaround
This issue occurs only when there is a value in the manual field. Deleting the value in the manual entry while HMRC is selected will display the HMRC value on the return.
This issue is due to be fixed in the April 2022 release.

Tax Return - SA102 Manual values are added to the HMRC values for employment benefits if HMRC Value has been selected, when manually entered benefit has the "Expense claim" box ticked

SA102 Manual values are added to the HMRC values for employment benefits if HMRC Value has been selected, when manually entered benefit has the 'Expense claim' box ticked.
Workaround
This issue occurs only when there is a value in the manual field. Deleting the value in the manual entry while HMRC is selected will display the HMRC value on the return.
This issue is due to be fixed in the April 2022 release.

Issues resolved in the Winter 2021 release (v21.4.0.171)

2020 HM Revenue and Customs interest rates have been added

Revenue and Customs Interest rates have been added for the Tax year 2020 under (Administration | HM Revenue and Customs Interest rates)


IRIS Business Tax

Outstanding Issues

Ticking 'Qualifies for Super deduction' or '50% FYA' triggers Tax comp warning 'Additions entered on fixed asset do not agree’

On ticking 'Qualifies for Super deduction' and running the Tax comp - the Tax comp shows the warning - Capital Allowances comp - 'Additions entered on fixed asset do not agree with total additions per trail balance'. (Edit | Capital Allowances)
Workaround
The work around is to tick the option to suppress the allowances warning.
This issue is due to be fixed in the April 2022 release.

Issues resolved in the Winter 2021 release (v21.4.0.171)

Partnership rejection error 8459 - [The sum of all iterations of [2.14] must be greater than or equal to [2.10A]. Please check

For 2019/20 SA802 (Partnership Foreign) return, if there are entries relating to the residential finance cost in Boxes 2.10A and 2.14, the return may be rejected online.
HMRC have not updated the validation regarding the rules surrounding residential finance costs.
Workaround
In this instance, a paper return will need to be filed with an unable to file form, citing Exclusion ID12 for Partnership
HMRC resolved the issue from their end.

Issues resolved in the Autumn 2021 release (v21.3.0)

CT600L is produced after deleting R&D Data

When entering any data in the Enhanced Expenditure screen, either an SME Tax Credit or RDEC claim, when removing the entry from the screen, the CT600L is still produced.

CT600 Filing Validation

From 01 April 2021, all companies claiming the SME R&D Payable Tax Credit and or Research & Development Expenditure Credit will be required to complete the CT600L supplementary form. However, the HMRC have identified that some customers may be unable to submit the correct figures in the CT600L due to a restriction within the HMRC Corporation Tax online service.
Only customers who need to report the following will be affected:
RDEC brought forward from prior accounting period
and/or
Notional tax brought forward, where the notional tax has not been fully discharged against the CT liability
For more information, please click here for HMRC guidance.


P11D

Issue resolved in the Autumn 2021 release (v21.3.0)

P11D return for 2021 is being rejected for cars with '(Co2) emissions' between 1-50 but the 'Approved zero emission mileage' field has been left blank. When there is a car with '(Co2) emissions' between 1-50 then there must be a value entered in the field 'Approved zero emission mileage' but we currently do not allow a 0 to be entered therefore the return gets rejected.


IRIS Practice Management

Issue resolved in the Autumn 2021 release (v21.3.0)

Job Stages linked to OpenSpace not automatically Completing

When users upload a tax return to OpenSpace for Approval, job stages linked to the automatic completion event are not being marked as a completed.

The follow automatic completion events are affected by this issue:

  • BTC-OS: (Final Tax Return) Document Approval Requested
  • TT-OS: (Final Tax Return) Document Approval Requested
  • BTP-OS: (Final Tax Return) Document Approval Requested

Outstanding Issues

Incorrect Report Orientation

When generating a report in IRIS Practice Management and IRIS Time and Fees, users selecting the report orientation within the report options are finding that their selection is not being used in the final output of the report.
Workaround
There is no workaround within the report options to select the desired report orientation without encountering the issue. However, after generating the report, users can correct the orientation within the Report Output screen by going in Page Setup and selecting the orientation in there.
This issue is due to be fixed in the Winter 2021 release (v21.4.0).