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An Unknown problem occurred with Outlook - Emailing Client Reports

Article ID

11121

Article Name

An Unknown problem occurred with Outlook - Emailing Client Reports

Created Date

6th April 2017

Product

IRIS Bureau Payroll

Problem

User gets the following error when trying to email client reports:

An unknown problem has occurred with Outlook

If Outlook is not already open, please start Outlook and try again

If Outlook is already open, close any message boxes and try again

Resolution

Check the location set as the ‘Output’ folder under ‘Email Setting’ in the configure client reports window.

This location is likely to have user permissions restricted.

Either assign the user full control of the folder or switch the output folder to another location the user has full permissions for.

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