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Empty Error when installing software

Article ID
11956
Article Name
Empty Error when installing software
Created Date
6th April 2017
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem

When trying to install the software user gets an empty error message:

red x no error red cross

Resolution

This is caused when the software is installed on a terminal server with out it being placed into “Install mode”

You will need to get the terminal administrator to activate install mode and run the software installation on your behalf.

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