IAS - 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?
Article ID
ias-11884
Article Name
IAS - 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?
Created Date
25th November 2020
Product
Problem
My update or installation has failed how do I send in my log files?
Resolution
Right Click on your IRIS Accountancy Suite Menu icon/shortcut and select “Properties”.
![Desktop icon](https://iris.b-cdn.net/wp-content/uploads/2023/02/image-7.png)
On the Shortcut Tab. Click on the button “Find Target” or “Open file location”
![Properties](https://iris.b-cdn.net/wp-content/uploads/2023/02/image-8.png)
The IRIS folder will now open, locate the ‘Logs’ Folder and open, locate the ‘Installer Logs’ folder within.
![Installer Logs location](https://iris.b-cdn.net/wp-content/uploads/2023/02/image-10.png)
Right-Click on the folder and choose > Send to (Compressed) Zip folder
![Compressed folder](https://iris.b-cdn.net/wp-content/uploads/2023/02/image-9.png)
This will then create another file within the ‘Logs’ folder called InstallerLogs.Zip (make a note of its location)
Please then attach this InstallerLogs.Zip file to an email and send it to technicalsupport@iris.co.uk
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