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Customers are receiving E-Mails as 'Winmail.dat' files

Article ID
customers-are-receiving-e-mails-as-winmail-dat-files
Article Name
Customers are receiving E-Mails as 'Winmail.dat' files
Created Date
24th January 2020
Product
Problem
when sending e-mails with attachments through IRIS Accountancy suite, customers are receiving them as an attachment 'Winmail.dat'.
Resolution

The Reason for this is due to the nature of how IRIS sends emails as plain text, and recipients who are using apple device’s will not be able to view these. If they tap the attachment it will display the image below, this then shows the email and the document which can be accessed.

WinMaildat

The second option would be to send emails for clients who receive winmail.dat attachments separately, e.g. Print and post or save outside of IRIS to email through outlook.  This could be done by completing the first batch of emails using clients who have the Email | Yes category on the selection tab when generating statements. Once these are generated and emails you could run a second batch of statements for those clients who have reported the winmail.dat issue, these clients could be filtered by creating a new category and running off the statements for client assigned against this category.  The link HERE will assist with creating a new category.

We do have an open enhancement ticket logged with the product development team in regards to enabling the email facility in IRIS to send in a HMTL format rather than plain text.  Currently this ticket does not include a fix version (when the enhancement will be incorporated in the product) but we will update this KB article with any further information.

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