IAS-11562 - The licences on this system have failed hardware validation checks

Article ID

ias-11562

Article Name

Created Date

21st November 2022

Product

Problem

Since Upgrading my licences via the Web Licencing function I am receiving the following error

Resolution

This error typically occurs because the IRIS database has been backed up while licences are active and then restored on a new machine, or the licences have been activated on a different machine and your licence does not allow for multiple validations.

To resolve this issue you will need to re-validate your licences. Navigate to the ‘Licence Details’ screen via the Main Menu | Tools | Licence Details

image 31 | IAS-11562 - The licences on this system have failed hardware validation checks

Under the ‘Current Licences’ tab select your licences on the list and then click Reset Validation.
This process will require a password which you will need to contact IRIS Accountancy Suite support for on 0344 815 5555.

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