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IRIS Docs add-in is not showing in Word, Excel or Outlook

Article ID
iris-docs-add-in-is-not-showing-in-word-excel-or-outlook
Article Name
IRIS Docs add-in is not showing in Word, Excel or Outlook
Created Date
27th December 2019
Product
Problem
When opening an office product, the office add-in is not shown or installed
Resolution

If the add-in does not show in any office program the steps below commonly resolve this issue:

  • Open the appropriate Office program
  • File | Options | Add-ins
  • Click Go at the bottom (Next to COM Add-ins)
  • Tick INVU V6 Office Add-in (Shown below) then OK
COM Add-ins

If this option is already ticked the steps below will need to be applied:

  • Ensure all users on the machine/terminal server are out of Word, Excel, PowerPoint & Outlook
  • Open file explorer
  • Browse to C:\Program Files (x86)\IRIS Software Group Ltd\IRIS OpenDocs
  • Run INVU.Office.Installer as Admin (install the correct bit rate for Office. 32&64 are available)
  • Click Uninstall the add-in
  • Wait for prompt to appear to Advise uninstall has been successful
  • Click Install the add-in
  • Wait for prompt to appear to Advise install has been successful

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