PTP TP/CT - 1046 rejection

Article ID

kba-03013

Article Name

PTP TP/CT - 1046 rejection

Created Date

19th December 2011

Product

Problem

Rejection code 1046, the supplied user credentials failed for the requested service.

Resolution

The HMRC username and password entered into the software needs to be identical to those held by HMRC. To edit these details, click on the Spanner Icon on the main toolbar, then the FBI tab. Please note, if the password has been updated recently it may be necessary to remove FBI status from any returns partway through the FBI process and begin again in order to pick up the new password details. If those are correct then the issue will be with the UTR number for the client.  Please double check the UTR number first and, if this is correct, contact HMRC.