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PCSR - Problems importing a company formed by London Law

Article ID
kba-03812
Article Name
PCSR - Problems importing a company formed by London Law
Created Date
30th May 2022
Product
Problem
When trying to import a company formed by London Law via the Data Exchange Module > Import eFormation from Internet option, the green bar goes partway across and then a message appears to say 'An error has occurred'.
Resolution

Some users have been experiencing this problem since London Law updated their FTP Server. Please make sure that Port 21 is open and that sr_comm.exe is added as an exception in any Firewall or Anti Virus software. The workaround is to contact London Law and request they email the files instead. The information is then imported via the Data Exchange Module > Import from Disk option.

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