PCSR - Problems importing a company formed by London Law

Article ID

kba-03812

Article Name

Created Date

30th May 2022

Product

Problem

When trying to import a company formed by London Law via the Data Exchange Module > Import eFormation from Internet option, the green bar goes partway across and then a message appears to say 'An error has occurred'.

Resolution

Capture 3 | PCSR - Problems importing a company formed by London Law

Some users have been experiencing this problem since London Law updated their FTP Server. Please make sure that Port 21 is open and that sr_comm.exe is added as an exception in any Firewall or Anti Virus software. The workaround is to contact London Law and request they email the files instead. The information is then imported via the Data Exchange Module > Import from Disk option.

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