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OS-102 Slowness logging into OpenSpace

Article ID
os-102
Article Name
OS-102 Slowness logging into OpenSpace
Created Date
20th August 2020
Product
Problem
Slowness when trying to login to IRIS OpenSpace
Resolution

We have had reports from a subset of our customers that OpenSpace is slow when trying to login.

On the 20/08/2020 we released an update to provide the ability to switch off the dashboard counters. We identified that this was causing slowness when our customers are logging into OpenSpace. In order to switch this off simply log in as an admin user to OpenSpace, go to settings, practice details and click edit.

Untick the box to not display dashboard counters and click update.

Please note this will hide the counters for accountants not clients.

When you next view the dashboard you will see that no counters are showing, as per the below screenshot.

We are continuing to improve the performance of OpenSpace, please share any feedback to OpenSpaceSupport@IRIS.co.uk

Thank you for your feedback.

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