Personal Tax: E-checklist red text: 'Cannot connect to IRIS Openspace'

Article ID

personal-tax-e-checklist-red-text-cannot-connect-to-iris-openspace

Article Name

Personal Tax: E-checklist red text: 'Cannot connect to IRIS Openspace'

Created Date

17th January 2022

Product

Problem

IRIS Personal Tax - E-checklist client list and you get a red text: 'Cannot connect to IRIS Openspace, the results below will not display up top data status etc

Resolution

1. Log into IRIS with your normal login eg not using another login like MASTER etc (unless you use that login all the time)

2. File | System Maintenance

3. Staff | Staff Maintenance – Highlight your staff ID and click on View

4. IRIS Openspace fields – Email & Password (It must be full email address and able to log into openspace directly). Click ‘Validate’ and check if that’s ok

5. If it fails to validate then remove both entries and Type in your email and password again

6. If fails to validate again then login to the IRIS Openspace website directly- https://www.irisopenspace.co.uk/Account/LogOn

7. If it fails – Use the ‘reset password’ on the  OS login screen and put in new password – then change the password on IRIS staff maintenance screen as as well (step 2 onwards)