PT/BT/P11D- Load Transmit Screen and closes or cannot select row and transmit. Missing generated return

pt-bt-p11d-load-transmit-screen-and-closes-or-cannot-select-row-and-transmit

PT/BT/P11D- Load Transmit Screen and closes or cannot select row and transmit. Missing generated return

19th May 2023

IRIS Personal Tax, IRIS Business Tax

IRIS PT/BT/P11D- Load Transmit Screen and it closes or cannot select row and transmit OR there is a missing generated return

You have generated a tax return and are ready to transmit to HMRC. When you click ‘Transmit Internet Return’ (or if you choose ‘Selected client’) and get one of these two results:

1) The generated tax return for the relevant period is missing when the transmit screen loads up (it is not listed)

2) The transmit screen loads for a short while and then close with no error or you get an error message OR the transmit screen loads but you cannot select the relevant row you need to submit and the Transmit/Approve button are all greyed out. It may also close after a while.

The generated return is missing – The IRIS Development team has investigated this and we can only recommend you regenerate the tax return again so it appears in the transmit screen.

When it closes- this is a random issue which can affect certain clients or users

Fix: Reports, Transmit Internet Return , choose ‘All clients’- it may take longer to load as it needs to check every client. Find your clients tax return and you can now submit.

If the issue continues then change back to the ‘selected client’ again instead of all and try that. If you try both options repeatedly and both do not work, restart your pc/server and try, also try another pc on another login and also try later like the next day.