Graduates are not repaying student loans due to RTI glitch

Certain graduates have stopped repaying their student loans without realising it, due to a technical issue surrounding RTI.

HMRC made an announcement this week warning employers that “a very small number of borrowers’ employments have been incorrectly ‘ceased’ on HM Revenue & Customs (HMRC’s) PAYE systems”, promoting the revenue’s systems to automatically inform the Student Loans Company (SLC) that those working graduates were no longer in employment.

Since this glitch was noticed, SLC has issues letters to the affected graduates asking them to confirm their current employment status or let them know if any changes in their employment have occurred.

HMRC are working on fixing the technical problem and are estimating that the issue will be solved within the “next few weeks”.

HMRC have asked that if you think this glitch may have affected any of your graduate employees, you ask them to get in touch with SLC to confirm that they are still in employment.

If you are still struggling to comply with RTI, why not look at our free payroll software, IRIS Payroll Basics. IRIS Payroll Basics is fully RTI compliant and suitable for businesses with fewer than 10 employees.

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Stephanie Coward

Managing Director, HCM

Stephanie Coward is Managing Director for HCM at IRIS, where she leads the strategy, innovation and growth of the organisation’s HR and payroll portfolio. She is responsible for positioning IRIS as a trusted partner to HR professionals and ensuring its solutions support the evolving needs of modern workforces.

With more than 25 years’ experience in the technology sector, Stephanie brings deep commercial and operational expertise, with a passion for improving the employee experience through technology.

Stephanie is committed to advancing IRIS’ HCM offering and helping organisations build more resilient, empowered workforces.