HMRC’s Basic PAYE Tool failing to submit RTI

It has been over a month since Real Time Information was introduced and HMRC have successfully received records for over one million employer PAYE schemes. However, it has recently been brought to our attention that many people using HMRC’s Basic PAYE Tool have been unable to file RTI submissions.

The issue was raised by Payroll World yesterday, who discovered a pre-recorded message on HMRC’s helpline which said “We’re aware of an issue for some employers trying to submit their RTI returns using HMRC’s Basic PAYE tools. We are investigating this issue and will provide an update early next week.

Employers should pay their employees as normal even if they have problems with their payroll and can’t submit their PAYE until after they have paid their employees. We apologise for any inconvenience this may cause.”

This is not the first time HMRC’s Basic PAYE Tool has faced criticism, with the most recent software update requiring much higher computer specifications than previously, leaving many people unable to use the tool.

Some other issues which have been raised with the HMRC tool include:

• It can’t produce payslips
• It won’t record any other deductions unrelated to PAYE such as attachment of earnings
• You have to re-input figures every month
• You have to file RTI manually
• It doesn’t have a historic audit trail

If you have fewer than 10 employees and are looking for free payroll software, why not see how IRIS Payroll Basics could help your business remain RTI compliant? Looking to run payroll for more than 10 employees? Discover our range of payroll software today.

Stephanie Coward

Managing Director, HCM

Stephanie Coward is Managing Director for HCM at IRIS, where she leads the strategy, innovation and growth of the organisation’s HR and payroll portfolio. She is responsible for positioning IRIS as a trusted partner to HR professionals and ensuring its solutions support the evolving needs of modern workforces.

With more than 25 years’ experience in the technology sector, Stephanie brings deep commercial and operational expertise, with a passion for improving the employee experience through technology.

Stephanie is committed to advancing IRIS’ HCM offering and helping organisations build more resilient, empowered workforces.