A HR system that ticks every box

“From sales to implementation to training and right through to customer support, you’d struggle to find a better team than IRIS. The service we’ve received has been first class from start to finish.”

Mountbatten Group is an independent hospice charity which provides end of life care and bereavement support to anyone living on the Isle of Wight and across Hampshire. With over 500 members of staff, Mountbatten needed a HR system that could tick all their boxes, and nothing (not even a global pandemic!) was going to get in their way…

A team that cares

Woman at desk

Previously managing holiday through 20 excel spreadsheets and holiday cards, as a full-time job for a member of staff, the team at Mountbatten were keen to find a HR system that could cut their manual processes and save them hours of time each week.

Beginning their procurement process at the start of lockdown, Mountbatten were determined to find a system that would work for them, despite the restrictions in place, putting a number of HR systems through their paces before making their decision.

HR Operations Lead, Cheryl Blackley, was heavily involved throughout the procurement process and whittled the suppliers down from six to three, through an intense six-month sales process. She said, “We had three HR systems that fitted our criteria; Cascade not only ticked all our boxes, but also came with a team who were professional, listened to challenges and responded accordingly, didn’t over promise and always delivered. We had to know for sure that the system could handle our needs and we were incredibly impressed with the knowledge from the team and the product itself.”

Goodbye spreadsheets, hello automation


Mountbatten had several requirements for the system, with one of the most critical being automation and workflows. The team were spending hours of time each week completing laborious, manual processes and fundamental HR tasks needed to be streamlined.

Cheryl told us, “IRIS Cascade has allowed us to increase productivity with customisable workflows and dynamic organisation charts. We can automate repetitive admin tasks and have enabled our employees to take control of their own administrative tasks with employee self-service. The team here have been on board with Cascade since day one, and even our Chief Executive would tell you they love the system!”

Steph Coward, Managing Director, IRIS HCM commented, “Faced with the pressures of staying up-to-date on fast moving changes in the workforce, HR teams use our software and services to reduce resource-intensive tasks and help them focus on the human side! Our all-in-one HR software is easily tailored to the specific needs of your organisation, and that’s why the product does so well during the procurement process. We’re also incredibly proud of the team we have here at IRIS and it’s fantastic to hear from Mountbatten that the service has been consistent from start to finish. Our team really does believe in providing software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.”

When asked if Mountbatten would recommend Cascade, Cheryl told us she already was; “I’ve already referred Cascade to several other hospices and will continue to do so!”

A five-star service

“From start to finish, you would need to go a long way to beat the service we have had from the team at IRIS. We’ve implemented several pieces of software and you always expect one or two things to go wrong, but we’re still waiting for those things to happen with Cascade. It’s been the smoothest process we’ve been through with a piece of software and that’s down to the fantastic team at IRIS. I would, and regularly do recommend the software without a shadow of a doubt.”

From recruitment and attainment to engagement and reporting, IRIS HR Software connects thousands of UK businesses with over one million of their employees every day.

We put people at the centre of our feature-rich HR solutions, helping you to manage HR processes that empower your team and build a more connected workplace. Whether you’re a small, medium, or large business, operating locally, nationally, or globally, we’ll support your HR needs now and in the future, with functionality that grows with your business.

To find out more, visit our IRIS Cascade HRi page.