Chestnuts Primary School
The 5-star Customer Service Experience for Chestnuts Primary School
In 2017, Chestnuts Primary School in North London decided to change their school financial management software in order to ensure they could perform and report on their daily activities with ease.
As a standalone, maintained school, they were conscious of “keeping up” with surrounding academies and multi-academy trusts (MATs) and needed to improve the way their finance function operated.
Elliott Anderson, School Business Manager of Chestnuts Primary School, and his team decided to implement IRIS Financials’ Financial Management solution. Commenting on the decision to choose IRIS, Elliott said, “As a maintained school I decided to futureproof us for any possible academy conversion by choosing IRIS, a product I knew was the market leader for academies”.
Now a few years on, Elliott tells us how invaluable IRIS Financials’ Advantage Support service has been.
“When we first went live, we had the Advantage Service for the first 30 days as part of the project to get to grips with the new system. We found it extremely helpful when getting through tasks on our own the first few times. After the trial period had finished, I decided to get the full Advantage Service; it was a no-brainer. The advice we have received has been an amazing help, the staff on the phone are always knowledgeable and helpful, quickly assisting us”.
The Advantage Support service is a premier customer service experience which provides financial and operational advice and guidance to users of IRIS Financials’ software. The service has been designed as an additional service to complement both the training and helpdesk services, enabling staff to gain advice and guidance on functionality to maximise their use of the system.
The service enabled Chestnuts Primary School’s team to be fully supported in their daily processes and in getting used to working with a new system. Elliott commented further on how valuable he found the service to be: “It’s a value for money service that has been great for us, we get fast answers from the team, who are polite and very friendly, I would recommend using the advantage service to anyone new to using IRIS Financials.”.