There is no new normal; how can businesses navigate the next normal?

The ongoing COVID-19 crisis has changed the way businesses operate – and it continues to change them on a near-daily basis. The concept of the ‘new normal’ has been completely broken down as businesses constantly look forward to and predict what will happen in the ‘next normal’. 

Most UK businesses are faced with the same challenges: 

  • 56% face cancellation or pausing of work from customers 
  • 32% are hampered by late invoice payments 
  • 31% struggle to keep up with an influx in customer queries. 

Despite this, many businesses are not only surviving the COVID-19 crisis but are flourishing. Discover the actions top performing businesses have taken to navigate the next normal.