IRIS Keytime Important Known Issues

It is important to us that we resolve any problems that are found in the Keytime Accountants' Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.

The following are known issues that are affecting the IRIS Keytime Accountants' Suite:

Issues resolved in the Autumn 2021 release (v21.3.58)


Exceptional profit on sale shows as a negative 
Where account code 1603 for Exceptional profit on sale is used, the credit value was being output in brackets incorrectly in the accounts. 

Personal Tax

Capital Gains schedule shows as blank 
Under certain circumstances, where the RDE is used to record CGT transactions then the Capital Gains schedules would output as blank. 

Partnership accounts export – issue around disallowable expenses 
When exporting Partnership accounts to the Partnership tax return then where disallowable expenses had been entered for Advertising, promotion and entertainment, the values were exporting to box 3.37 (disallowable Motor expenses) on the partnership trade supplement instead of box 3.39. 

Corporation Tax

CT600 submission XML not including box 485 
The CT600 submission XML was not including the tick at box 485 on the CT600 return where box A70 on the supplementary pages CT600A had been completed. 

Issues resolved in the Summer 2021 release (v21.2.90)

Personal Tax

Unable to enter a value in Box 14.1 on Foreign pages RDE
It was not possible to save the value entered in Box14.1. as soon as focus was moved away from the box the entered value would disappear.

Property finance costs not saving from RDE to the form
Values entered for Non-residential property finance costs (Box 26) of the Property pages RDE and for Allowable property expenses (Box 17) and Residential property finance costs (Box 24.1) of the Foreign pages RDE were not being saved back to the form.

Corporation Tax

CT600L – rounding issue gives rise to validation error
A rounding issue associated with Box L20 was giving rise to a validation error around box L25. The validation message displayed was Box L25 must equal the sum of Boxes L15 and L20 even though the values appeared to sum.

VAT Filer

Invalid_Request error when importing from spreadsheet
In certain situations, an Invalid_Request error was being displayed when attempting to import VAT Return values from a spreadsheet.

Outstanding Issues

Personal Tax

SA106 missing box 9 value where multiple foreign pensions entered 
Where there are two or more foreign pensions entered then the sum of all foreign pensions is absent from the printed supplement. This is a hard copy printing issue only. The online submission and schedules are unaffected. 
If all foreign pensions are from the same country then these can be amalgamated and entered as one. Or, in the case of multiple pensions from different countries, the figure can be added manually. 

This is due to be fixed in the next release.

Corporation Tax

Zero Emissions Cars not included in iXBRL Trading & Professional Profits Summary 
Where Zero Emissions Cars are added to the Corporation Tax Capital Allowance RDE then these are not being included in the Trading and Professional Profits Summary being Section A of the iXBRL tax computation nor other system reports. 
There is currently no workaround for this issue. 
This is due to be fixed in the next release.

Practice Manager

Unhandled exception error when multiple users are logged in 
A small number of customers have been experiencing an unhandled exception error when there are multiple users logged into the software and they attempt to navigate and select options. There are also reports of signifigant slowness associated with these errors. When the error manifests then the software is forced to close. 
There is currently no workaround for this issue other than to attempt to re-access the software. 
This issue is due to n=be fixed in the next release