IRIS Keytime Important Known Issues

It is important to us that we resolve any problems that are found in the Keytime Accountants' Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.

The following are known issues that are affecting the IRIS Keytime Accountants' Suite:

Issues resolved in the Spring 2021 service pack (v21.1.293)


HMRC password hardening
In line with HMRC changes, we have introduced the ability to cater for hardened Government Gateway passwords. Should you need to update or change your Government Gateway password then from now on it will need to conform to a particular length and structure. Our products have been updated accordingly however please be aware that there is currently an issue with a small number of non-alpha numeric characters which will need to be temporarily avoided when compiling a new password (these are £, >, ‘, and “)


Charity accounts
Using the drill-down function on a set of Charity accounts may result in a syntax error.

Issues resolved in the Spring 2021 release (21.1.253)


FRS105 accounts
If the average number of employees information was completed and the 'Notes to the accounts' tick in Page Selection had been removed, prior to the software update mandating the note selection had been applied, then any subsequent attempt to submit online would fail.

Personal Tax

Non UK-resident clients with property finance costs
Where the restricted property finance costs (PFC) tax credit nullifies the tax liability for a non UK-resident claiming the personal allowance then any excess PFCs available to be carried forward will be incorrectly calculated.
This is because the s811 calculation is used by default in a ‘nil tax’ situation which results in the withdrawal of the personal allowance and consequently the restriction of the PFC.
In these situations, the default should be to use the resident calculation which would retain the personal allowance. This is borne out by HMRC Special Case ID31.