IRIS Keytime Important Known Issues

It is important to us that we resolve any problems that are found in the Keytime Accountants' Suite.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.

The following are known issues that are affecting the IRIS Keytime Accountants' Suite:


Training Files Not Working

An issue has been detected with the following training files are not displaying when selected:

  • Introductory Money Laundering Training - Taster
  • Introductory Money Laundering Training - Accountants 1h Course
  • Introductory Money Laundering Training - Part 1
  • Introductory Money Laundering Training - Part 2
  • Introductory Money Laundering Training - Part 3
  • Bribery Act 2010 Training

This is caused by the files using the now unsupported Flash Player by Adobe.
These videos will be re-recorded, and we estimate will be available from Mid-February.


Outstanding Issues

In line with HMRC changes, we have introduced the ability to cater for hardened Government Gateway passwords. Should you need to update or change your Government Gateway password then from now on it will need to conform to a particular length and structure. Our products have been updated accordingly however please be aware that there is currently an issue with a small number of non-alpha numeric characters which will need to be temporarily avoided when compiling a new password (these are £, >, ‘, and “)
This issue is due to be fixed in the April release (v21.1.0).

Accounts Production

Issues resolved in the Autumn service pack release (20.3.134)

Where account code 2030 has been used, the value that is imported to the Income/[deficit] not assessed under Trading Income field on the Trading and Professional Profits form is being inflated where there is a long accounting period (greater than 12 months).

Issue resolved in the Autumn release (20.3.80)

The Contents page number index may display incorrectly depending on certain selected report output options.

Personal Tax

Outstanding Issues

Non UK-resident clients with property finance costs
Where the restricted property finance costs (PFC) tax credit nullifies the tax liability for a non UK-resident claiming the personal allowance then any excess PFCs available to be carried forward will be incorrectly calculated.
This is because the s811 calculation is used by default in a ‘nil tax’ situation which results in the withdrawal of the personal allowance and consequently the restriction of the PFC.
In these situations, the default should be to use the resident calculation which would retain the personal allowance. This is borne out by HMRC Special Case ID31.
Manually override the calculated carried forward PFC.
This issue is due to be fixed in the Spring 2021 release.

Issues resolved in the Autumn service pack release (20.3.134)

Online Filing validation error 6492
An online filing validation error 6492 is being triggered where there is more than one foreign property and at least one is showing a loss.

Issues resolved in the Autumn release (20.3.80)

Postgraduate Loan Repayment calculation
The Postgraduate Loan repayment calculation is being triggered incorrectly where the brought forward box 1, on Tax Return – Page 5, is ticked but no Loan Plan has been selected.

Issues resolved in the Summer release (20.2.125)

SA100 State Pension Box 8
SA100 State Pension box 8 is currently validating against an out of date pension date calendar. The work around is to ignore the message and confirm that the data entered is correct.

Capital Allowance RDE
The Capital Allowance RDE associated with the SA103S Self-employment (short) supplement is not applying the correct rate of 6% to cars with a Co2 emissions greater than 110g/km.

Incorrect Online Filing Validation
An incorrect online filing validation is being triggered when claiming the Trading Allowance on the SA103S Self-employment (short) supplement which prevents submission.

Corporation Tax

Issues resolved in the Autumn release (20.3.80)

Corporation Tax Accounting Period
Where the CT accounting period ends on or before 28 October 2018 any capital allowance entries under the ‘Other charges and allowances’ category in CT600 boxes 725 and/or 750 are being duplicated in boxes 715 and/or 737 for ‘Electric charge-points’ and the duplicated values are being included in the tax calculation also, resulting in corporation tax being potentially underpaid.

Company Secretarial

Issues resolved in the Autumn release (20.3.80)

COVID-19 changes to Companies House filing
Following the announcement of the temporary (COVID-19) changes to Companies House filing requirements, and subsequent implementation on their systems, the Next Confirmation Statement due dates are not being reconciled correctly during the data check.