Thank you for your feedback.

Was this useful?

Communication Error - Response = The customer reference is the wrong data type

Article ID
11630
Article Name
Communication Error - Response = The customer reference is the wrong data type
Created Date
5th May 2017
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem

Sending RTI information user gets the following error:

errors have occurred while communicating with gateway please view lof for details response the customer reference type is the wrong data type

Resolution

The fault is with the sender status and role within the online config screen

They just need to be changed to the correct option relating to the login details used for the HMRC login.

Role

  •  Principle  if you are making the submission on your own account.
  •  Intermediary  if you are submitting for someone else.

Sender Status Options

  •  Employer
  •  Bureau
  •  Agent
  •  Government
  •  Other

Check the setting in “Online Filing” > “Configure

Thank you for your feedback.

Was this useful?