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Communication Error - Response = The customer reference is the wrong data type

Article ID

11630

Article Name

Communication Error - Response = The customer reference is the wrong data type

Created Date

5th May 2017

Product

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Problem

Sending RTI information user gets the following error:

errors have occurred while communicating with gateway please view lof for details response the customer reference type is the wrong data type

Resolution

The fault is with the sender status and role within the online config screen

They just need to be changed to the correct option relating to the login details used for the HMRC login.

Role

  •  Principle – if you are making the submission on your own account.
  •  Intermediary – if you are submitting for someone else.

Sender Status Options

  •  Employer
  •  Bureau
  •  Agent
  •  Government
  •  Other

Check the setting in “Online Filing” > “Configure“

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