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Error 1327 - Invalid Drive Error installing software

Article ID
11673
Article Name
Error 1327 - Invalid Drive Error installing software
Created Date
1st May 2019
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll
Problem

When trying to install payroll user gets the following error:

NOTE: The displayed drive on the error could be ANY letter.

Resolution

This error indicates there are inconsistencies with the registry information on the PC.

This will need to be looked at by your IT support.

DO NOT AMEND YOUR SYSTEM REGISTRY WITHOUT GUIDANCE UNLESS YOU ARE SURE OF WHAT YOU ARE DOING.

ALWAYS BACK UP THE REGISTRY BEFORE MAKING ANY CHANGES.

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders

and

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders

Check these entries using Regedit.exe to see if you can spot any reference to the drive letter displayed in the error message.

For the purpose of completing the installation these entries should be referring to %USERPROFILE% as the location ie. My Pictures – %USERPROFILE%My DocumentsMy Pictures rather than F:My DocumentsMy Pictures.

If desired, once the installation is complete these entries can be reverted to the original location.

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