After performing End of Year, contra items showing in cashbook for items that were not showing as unreconciled before
Article ID
11981
Article Name
After performing End of Year, contra items showing in cashbook for items that were not showing as unreconciled before
Created Date
14th December 2015
Product
IRIS GP Accounts
Problem
Prior to the year end process the reconciliation balanced. However after the year end process the balance is now out and there are contra entries for unknown items.
Resolution
This error seems to be caused when a lodgement has been amended, or that a lodgement has been “bookmarked” and imported into another lodgement which has caused corruption. Only Single items should be imported into a lodgement from the main cashbook.
First, restore the pre year end backup and perform the year end again, if the same thing happens, there may be ghosting entries that need addressing.
How to check for ghosting entries
Restore the pre-year end backup and go to “Reports” > “Cashbook Reports” > “Others” and print “Unreconciled items report (Previous Year)”.
You may find there are items on this report that aren’t showing in the software as unreconciled items. However, if you go into Reconciliation View and click “Show lodge details” at the top of the screen, you will see these items.
If this is the case please contact our support team on 0344 815 5681.
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.
