BT, PT, TT and P11D: Options/buttons at bottom are being cut off/hidden
- Article ID
- bt-pt-tt-and-p11d-options-buttons-at-bottom-are-being-cut-off-hidden
- Article Name
- BT, PT, TT and P11D: Options/buttons at bottom are being cut off/hidden
- Created Date
- 21st October 2021
- Product
- Problem
- Iris BT, PT, TT and P11D: Options/buttons at bottom are being cut off. For Example in Personal Tax you access a sole trade income screen but you cannot see the options at the bottom like Ok, Cancel and delete
- Resolution
-
This a is known issue caused by your PC/Laptop ‘display’ settings and the ‘DPI’ settings as IRIS works on certain settings.
IRIS system requirements: https://www.iris.co.uk/support/iris-accountancy-suite-support/system-requirements/
For example: Here is the bottom of the Personal Tax Sole trader income screen. If its cut off or hidden then all the 5 buttons cannot be seen/accessed by yourself.
- Go to your PC or Laptop desktop. Bottom left and search for ‘Display’ or ‘Resolution’ settings. Access this.
- You will see two options at the bottom ‘Scale and Layout’ – see the image below
- The display issue can be caused by a combination of the 100% or 125% setting with the Display Resolution setting between 1920×1080 or lower.
- Reduce/increase the % eg to 100% or to 125% and load the IRIS program again and check the options
- Increase the ‘Display Resolution’ to its highest setting eg 1920×1080 and ok and and load the IRIS program again and check the options
- NOTE: Older monitors and laptops may have low display setting (e.g it cant reach 1920×1080) which can cause this display issue in IRIS. You would need to change to a higher resolution monitor or laptop. But first check the DPI settings – read further below.
Also check the DPI Scaling options:
• Open the IRIS programs directory in explorer
• Find IrisPortalMenu.exe
• Right click on IrisPortalMenu.exe
• Select Properties
• Select the Compatibility tab
• Optional for Win 10 1803 – Click ‘Change high DPI settings’ button
• Tick ‘Override high DPI scaling behaviour.’
• Select ‘System (Enhanced)’ from the list
• Click OK
• Optional for Win 10 1803 – Click OK
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