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BT, PT, TT and P11D: Options/buttons at bottom are being cut off/hidden

Article ID
bt-pt-tt-and-p11d-options-buttons-at-bottom-are-being-cut-off-hidden
Article Name
BT, PT, TT and P11D: Options/buttons at bottom are being cut off/hidden
Created Date
21st October 2021
Product
Problem
Iris BT, PT, TT and P11D: Options/buttons at bottom are being cut off. For Example in Personal Tax you access a sole trade income screen but you cannot see the options at the bottom like Ok, Cancel and delete
Resolution

This a is known issue caused by your PC/Laptop ‘display’ settings and the ‘DPI’ settings as IRIS works on certain settings.

IRIS system requirements: https://www.iris.co.uk/support/iris-accountancy-suite-support/system-requirements/

For example: Here is the bottom of the Personal Tax Sole trader income screen. If its cut off or hidden then all the 5 buttons cannot be seen/accessed by yourself.

  1. Go to your PC or Laptop desktop. Bottom left and search for ‘Display’ or ‘Resolution’ settings. Access this.
  2. You will see two options at the bottom ‘Scale and Layout’ – see the image below
  3. The display issue can be caused by a combination of the 100% or 125% setting with the Display Resolution setting between 1920×1080 or lower.
  4. Reduce/increase the % eg to 100% or to 125% and load the IRIS program again and check the options
  5. Increase the ‘Display Resolution’ to its highest setting eg 1920×1080 and ok and and load the IRIS program again and check the options
  6. NOTE: Older monitors and laptops may have low display setting (e.g it cant reach 1920×1080) which can cause this display issue in IRIS. You would need to change to a higher resolution monitor or laptop. But first check the DPI settings – read further below.

Also check the DPI Scaling options:

• Open the IRIS programs directory in explorer 
• Find IrisPortalMenu.exe 
• Right click on IrisPortalMenu.exe 
• Select Properties 
• Select the Compatibility tab 
• Optional for Win 10 1803 – Click ‘Change high DPI settings’ button 
• Tick ‘Override high DPI scaling behaviour.’ 
• Select ‘System (Enhanced)’ from the list 
• Click OK 
• Optional for Win 10 1803 – Click OK 

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