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Business/Personal Tax submitted- HMRC confirmation receipt and email

Article ID

business-personal-tax-submitted-hmrc-confirmation-receipt-and-email

Article Name

Business/Personal Tax submitted- HMRC confirmation receipt and email

Created Date

28th November 2023

Product

IRIS Personal Tax, IRIS Business Tax

Problem

IRIS Business/Personal Tax submitted- HMRC confirmation receipt and email

Resolution

When you have succesfully submitted a CT600/SA100 you should receive two items back – the Receipt and the HMRC email confirmation.

Receipt: This should appear on screen after your submission. You can keep a copy if you need evidence it was submitted.

HMRC email confirmation: Once submitted, HMRC will email you later on they have received the tax return (if you have a email saved in IRIS).

1.This email confirmation is sent from HMRC and dependent on their services, it could be sent quite soon or later (for example: if a busy period then the email may take longer to be sent out).

2. It is sent to your email stored in IRIS here: Log into IRIS as MASTER, load PT/BT, load any client , Setup, Practice options, Tax options and check all the tabs for your ‘Return email address’.

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I haven’t received the HMRC email confirmation for a client(s):

If if affects just one client but other have been sent successfully then go through all the steps below. If ALL clients are affected and you tried all the steps below but still no email, then its more likely there is still a Email settings on your side OR a HMRC issue.

a) Load the affected client- Client, View and Accountant- make sure its sent to AGENT. If set to Branch or Alternative, then it may have different credentials/email. For example: If the client below was set to Alternative, click the mag glass, highlight that alternative, VIEW, Tax options and check every tab for the email address. You decide to change the email here or switch to AGENT (We recommend to speak to your team first).

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b) Whether its set to Agent/Alternative/Branch: Check your email (Setup, Practice options, Tax options) if its correct, delete it and type it back in (do not copy and paste it in). Regenerate as Amended and submit again.

If you have already followed the steps above but still no email, then it can be these causes:

  1. HMRC technical issues when sending emails causing delays – it may arrive later on.
  2. Blocked by your email – contact your IT team to check security, firewalls and allow permission for the HMRC email to be received. If its provided by a 3rd party email service eg yahoo, hotmail, google etc, then you would need to manually check the email settings. We cannot advise further on this as each of these emails service has their own different settings. A list of possible HMRC links here.
  3. If you have waited and still no HMRC email, then contact HMRC Support (we can only advise the steps above). If you have the 1st receipt and you have the submitted status on the Transmit Screen then its proof it was submitted to HMRC.
  4. If you have the 1st receipt but the status is not ‘submitted’ – eg pending/queried /empty etc then contact HMRC as it could have been sent but it did not trigger the relevant ‘submitted’ status back into IRIS PT/BT. If its a busy submitting period eg end of Jan then there can be issues like this.
  5. If you have no receipt and no email and the status is pending/queried /empty then read the KB LINK.
  6. Try using a different email – if that new email still doesn’t work then it could be a HMRC issue.

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