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Authentication failed- when filing tax returns online

Article ID
ias-10545
Article Name
Authentication failed- when filing tax returns online
Created Date
17th August 2012
Product
IRIS Personal Tax
Problem
The clients Tax Return has been rejected with the message Authentication failed
Resolution
There are three reasons why an Authentication Failure message can occur. 1. The User ID or Password details are incorrect, this can be checked as follows: 1. Log into IRIS Personal Tax as a MASTER user and select the client. 2. From the Setup menu select Practice Options. 3. Click the Tax options button. 4. Check that the User ID and Password boxes have been completed correctly. 5. If the client has been assigned to an alternative accountant check the User ID and password have been entered correctly for the alternative accountant, this can be done by clicking the Client menu, select View, click the Accountant button, click the magnifying glass to the right of the alternative accountants details then view the accountant and click Tax Options. It is possible to highlight and copy this information from IRIS and paste into the relevant login boxes on the Government Gateway website. This is a good way to ensure the details have been entered correctly. 2. The clients UTR number is not correct, this can be checked as follows: Log onto the Government Gateway Website and check the client list for the practice, ensure that the UTR number shown for the client is exactly the same as the UTR number entered into IRIS Personal Tax. 3. The service has not been activated using the PIN provided by the HMRC. To check this log onto the Government Gateway website using your User ID and Password and check for any options to activate the service. Note: If the User ID and Password are correct and the UTR number is correct, refresh the clients file by reprinting the electronic Tax Return (to the screen) then transmit again.

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