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Business Tax: Error 3001 5017 failed to match tax reference

Article ID
ias-10824
Article Name
Business Tax: Error 3001 5017 failed to match tax reference
Created Date
4th February 2013
Product
IRIS Personal Tax
Problem
When transmitting self-assessment tax returns online clients are receiving an Error 5017. Error 5017; Failed to match to match tax reference Or Error 5017; Known facts check failed to match tax return UTR number
Resolution

Client , View, tax tab – check if the UTR Tax code is correct

If it is correct, delete the Tax ref, save and close, then go back in and enter in the UTR Tax code in again. Save, regenerate and submit.

If it shows the error again then HMRC holds different personal details for this client, for example the address or national insurance number, or the status of the UTR is changed etc. You need to contact the HMRC to discuss this 5017 issue.

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