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Microsoft Office Live Add-In will cause run time errors in AutoMail.

Article ID
ias-8148
Article Name
Microsoft Office Live Add-In will cause run time errors in AutoMail.
Created Date
27th August 2009
Product
IRIS AutoMail
Problem
If the Microsoft Office Live Add-in is installed on a workstation, it will cause AutoMail to crash when generating letters.
Resolution
The above Word Add-In is known to affect AutoMail. Follow the steps below to disable the Add-in and correct the problem
  • Launch Microsoft Word 20072010
  • Click on the Office button, then click on the Word Options button
  • The Word options screen will be displayed, click on Add-Ins
  • Click on the Go button
  • The COM Add-Ins screen will be displayed, untick Microsoft Office Live Add-In.
  • Click on the OK button If you experience issues after following the steps above please email IRIS Support

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