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IRIS Elements- Client Details Not Updating

Article ID
iris-elements-client-details-not-updating
Article Name
IRIS Elements- Client Details Not Updating
Created Date
13th July 2020
Product
Problem
Client Details Are Not Updating in IRIS Elements
Resolution
  1. Open up ‘Task Manager’ on the server/computer that IRIS is installed on
  2. Go to the ‘Services’ tab
  3. Scroll down and select ‘IRIS.Scheduler.Server’ 
  4. Click on ‘Restart the service’ on the left-hand column or right-click onto ‘IRIS.Scheduler.Service’ and select ‘Restart’  
  5. Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again

Note: If you are unable to see the services tab within Task Manager you may need to contact your IT/Hosting team to get access to the server/computer that IRIS is installed on.

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