IRIS Elements- Client Details Not Updating
- Article ID
- iris-elements-client-details-not-updating
- Article Name
- IRIS Elements- Client Details Not Updating
- Created Date
- 13th July 2020
- Product
- Problem
- Client Details Are Not Updating in IRIS Elements
- Resolution
-
- Open up ‘Task Manager’ on the server/computer that IRIS is installed on
- Go to the ‘Services’ tab
- Scroll down and select ‘IRIS.Scheduler.Server’
- Click on ‘Restart the service’ on the left-hand column or right-click onto ‘IRIS.Scheduler.Service’ and select ‘Restart’
- Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again
Note: If you are unable to see the services tab within Task Manager you may need to contact your IT/Hosting team to get access to the server/computer that IRIS is installed on.
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