IRIS Elements- Client Details Not Updating

Article ID

iris-elements-client-details-not-updating

Article Name

Created Date

13th July 2020

Product

Problem

Client Details Are Not Updating in IRIS Elements

Resolution

Open up ‘Task Manager’ on the server/computer that IRIS is installed on
Go to the ‘Services’ tab
Scroll down and select ‘IRIS.Scheduler.Server’
Click on ‘Restart the service’ on the left-hand column or right-click onto ‘IRIS.Scheduler.Service’ and select ‘Restart’
Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again

Note: If you are unable to see the services tab within Task Manager you may need to contact your IT/Hosting team to get access to the server/computer that IRIS is installed on.

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