IRIS Elements- Client Details Not Updating

Article ID

iris-elements-client-details-not-updating

Article Name

IRIS Elements- Client Details Not Updating

Created Date

13th July 2020

Product

Problem

Client Details Are Not Updating in IRIS Elements

Resolution

1. Open up ‘Task Manager’ on the server/computer that IRIS is installed on
2. Go to the ‘Services’ tab
3. Scroll down and select ‘IRIS.Scheduler.Server’ 
4. Click on ‘Restart the service’ on the left-hand column or right-click onto ‘IRIS.Scheduler.Service’ and select ‘Restart’  
5. Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again

Note: If you are unable to see the services tab within Task Manager you may need to contact your IT/Hosting team to get access to the server/computer that IRIS is installed on.