IRIS Elements Tax and Accounts queries

iris-elements-tax-and-accounts-queries

IRIS Elements Tax and Accounts queries

30th June 2022

IRIS Elements Tax and Accounts queries - if you have any issues and login matters

Tax Filer Elements users and Tax/accounts questions: Support on taxfiler-support@iris.co.uk

Any new clients who sign up to Taxfiler by Iris are signed up to the Iris Elements platform from which they can use the IRIS Elements Tax & Accounts (previously known as Taxfiler) – https://www.iris.co.uk/products/iris-elements/tax-and-accounts/ – Link to the Iris Elements website.

General Element support: https://help.iris.co.uk/elements/

Live chat function on Elements: https://www.iris.co.uk/products/iris-elements/tax-and-accounts/

VAT support on Elements: You will need to raise a case on the IRIS Cloud(see below)

If you cannot find answers on general support, then please ask your questions on the IRIS cloud system (www.iris.co.uk/iriscommunity) and on https://help.iris.co.uk/elements/getstarted/create-a-support-case.htm You will need to login using your ‘IRIS Service Community Account’ (not your Elements login) and is the only method to report issues or raise queries about the IRIS Element system.

How to get a ‘IRIS Service Community Account’ login– https://help.iris.co.uk/elements/ and go to Get Support and ‘Need help or support’

If its an AML issue on Elements then contact the Time and Fees team on email: TimeandFeesSupport@iris.co.uk