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PCSR - Rejection 9999 Invalid Envelope Number when submitting to Companies House

Article ID
kba-02989
Article Name
PCSR - Rejection 9999 Invalid Envelope Number when submitting to Companies House
Created Date
10th October 2011
Product
Problem
When submitting electronically to Companies House they are returning a 9999 rejection regarding an invalid envelope number.
Resolution

The envelope number is a unique identifier assigned to each electronic submission to Companies for a particular Presenter account.  Each envelope number may be used only once.  The most common causes of this rejection are:

1.  The same Presenter details are being used in another software application causing a conflict e.g. in an Accounts package

2.  A backup of PCSR needed to be restored for some reason so the envelope numbers are being reused

If option 1 applies you will need to apply for a separate Electronic Filing Service Credit Account with Companies House (https://www.gov.uk/government/publications/apply-for-a-companies-house-online-filing-presenter-account) so that the Presenter details are only used in one software package.

If option 2 applies you can increment the envelope number by going to File > Presenter Details > open the Presenter > eFiling tab > Change Last Envelope Number button.  Increment the number in the window to a sufficiently greater value.

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