PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

PTP Accounts Production
PTP Tax Platform
PTP CT Platform
PTP Tax Expense


PTP Accounts Production

Issues resolved in the Spring 2021 service pack (v21.1.6.35)

Underlining and Bold font style is being omitted from Report titles in FRS105 Accounts Reports
When preparing Accounts using Accounting standard FRS105 it has been reported that the report options for Bold and Underlining are not being included in the report title when generating “LTD” accounts.
This issue has been resolved via a Formats deployment on 16th April.
In order to receive the files, Accounts Production must be restarted, (can take up to 24 hours to update) or select 'Apply Report Corrections' from the Help menu.
These Formats have been included in the Spring 2021 service pack release (v21.1.6.35).


PTP Tax Platform

Issues resolved in the Spring 2021 service pack 2 (v21.1378-0)

Transfer forward appears to be stuck
The global client transfer forward into the new tax year (via the 5th icon from the left on the main toolbar) has the appearance of being stuck at the point the blue progress bar is complete for Individual clients.

SA100 – Remitted foreign dividends tax credit – calculation display issue
Where there is remitted foreign dividend income that is subject to dividend tax credit, the expected line for the deduction of 10% tax credit on dividends (not repayable) is not displayed in the printed Tax Calculation Summary. This a display issue only and the calculation itself is otherwise correct and the total tax due will reflect the dividend tax credit.

SA100 - Maintenance & alimony payments – calculation display issue
Where relief for maintenance and alimony payments has been claimed, the amount itself is not being reflected under the ‘Less in terms of tax:’ subtotal in the printed Tax Calculation Summary. This is a display issue only and the calculation itself is otherwise correct and total tax due will reflect the relief claim.

SA100 – Adding company to Dividend Database triggers an exception error
When attempting to add a new dividend company to the Dividend Database via the ellipsis button to the right of the Company field in the Dividend backing schedule for box 4 on page TR 3 an exception error is displayed.

SA100 – Incorrect state pension age validation in later (2021) tax year
If the taxpayer reached state pension age during 2019-20 an next year’s tax return is being completed in advance then an incorrect validation is being displayed when state pension details are added stating that ‘You have entered state pension in box TR3/8 for a man/woman less than state pension age’.

General – Unable to collect FBI responses where Govt. Gateway password contains an apostrophe
HMRC have introduced password hardening as part of their security improvement, which includes an expansion of supported characters, and the PTP products have been updated accordingly. However, we have found that if your new or updated Govt. Gateway password contains an apostrophe then where the FBI option to ‘Collect responses later’ is selected then this will result in the return submission not being recognised on the HMRC server when polling for a response. This option is only available when submitting via the FBI option in the program tool bar.
Note: You should still receive the HMRC confirmation e-mail, but the acceptance or rejection will not be reflected in the software.

Issues resolved in the Spring 2021 Service Pack 1 (v21.1333-0)

SA100 – Payments on Account not being calculated
The tax calculation is not currently calculating any payments on account (POAs), where they are due, for either 2020-21 or 2021-22 tax years.
Consequently, these are not being shown on the printed Tax Calculation Summary.
This will not prevent the submission of the online return nor will the return be rejected for this reason as the POAs do not form part of the main calculation.

Issues resolved in the Spring 2021 release (v20.1324-0)

Information Request not refreshing for some income types
When generating an Information Request for multiple clients, either via the mail Merger function or the Info Request view PDF option, certain data items from the first selected client are appearing on subsequent client Information Requests. The data items affected are Self Employment, Interest, Dividends and Gift Aid

SA105 – Refresh issue for edited Number of Properties field
This issue affects returns where the Number of Properties automatic field value has been overridden using the Edit option. When viewing the UK Property forms after editing the value, instead of displaying the edited value it will display the number of properties from the most recently viewed return. If no UK Property have been viewed since opening the software, then the field will populate with zero.

SA100 – Capital losses not correctly reflected on the supporting CG schedule
Carried forward capital losses are not being reflected correctly on the Capital Gains and Losses Summary backing schedule.

SA103S – Negative entries not being displayed
The Self-employment data entry will automatically determine whether to output the full or short SE pages depending on the entries made. Where negative entries have been made in the fields that allow this then those negative values will not be reflected in either the printed SA103S or in the submission file resulting in pre-filing validations.

Outstanding Issues

Individual Tax Calculation – non-resident with UK chargeable gains
Where a client is non-resident with UK investment income and UK chargeable gains and the non-resident calculation would be more beneficial, the gains are being incorrectly allocated the portion of the BR band that would otherwise have been utilised by the excluded income under ITA2007/s811.
Workaround
There is currently no workaround for this issue.
For more information, click here.
This issue is due to be fixed in the next release.

PTP Launcher fails to open
The PTP launcher appears briefly before closing on every attempt.
Workaround
If this problem has occurred immediately following a PTP update on a different workstation or server, please open Tax Platform on the machine which has already been updated, then retry the Launcher on the affected workstation.
Alternatively, run the update from the website directly on the affected workstation, click here.

If no PTP update has recently been run, please open Tax Platform directly on the affected workstation by browsing to the install folder (default location is C:\PTP\Platform) and double- clicking on the application file, Platform.exe (with the black PTP logo). Retry the Launcher.
For more information, click here.
This issue is currently under investigation.

System Clock message when opening the software
When trying to open PTP Tax Platform a warning appears that the System Clock has been set back to the past.
Workaround
Please try again to open the software as this message may appear intermittently and not occur again.
If the error persists, for example, if the System Clock has genuinely been changed, this may indicate a problem with the licence files in the data location. Please browse to the location where the PTP data files are stored and remove any licence files. These will have a file extension of .lic and the name of the file will take the format xxxx-xxxx-xxxx-xxxx.lic where the x’s represent a 16-digit number. The product(s) may then be licensed once more via Spanner icon > Registration tab.
For more information, click here.
This issue is currently under investigation.


PTP CT Platform

Outstanding Issues

System Clock message when opening the software
When trying to open PTP CT Platform a warning appears that the System Clock has been set back to the past.
Workaround
Please try again to open the software as this message may appear intermittently and not occur again.
If the error persists, for example, if the System Clock has genuinely been changed, this may indicate a problem with the licence files in the data location. Please browse to the location where the PTP data files are stored and remove any licence files. These will have a file extension of .lic and the name of the file will take the format xxxx-xxxx-xxxx-xxxx.lic where the x’s represent a 16-digit number. The product(s) may then be licensed once more via Spanner icon > Registration tab.
For more information, click here
This issue is currently under investigation.

FBI - Preparing FBI Files
A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated. 
Workaround
The current workaround is to process one return at a time through the FBI process.
For more information on this issue, click here.
This issue is currently under investigation.


PTP Tax Expense

Issue resolved in the Spring 2021 (21.1.324) release

Interest-free and Low Interest Loans Working Sheet – Incorrect validation
Where there are three or more loans in existence during the tax year and loan 3 is not in existence for the full year then a validation error will be displayed stating that no entry has been included for date loan made or discharged, despite the date being present.