PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

PTP Accounts Production
PTP Tax Platform
PTP CT Platform
PTP Tax Expense
Microsoft Windows 10


PTP Accounts Production

Resolved Issues

Xero Import Authentication’ screen unresponsive when linking client from Xero to Accounts Production
Where 2 factor authentication is enabled in Xero some users are reporting issues linking Xero to Accounts Production.

Xero Import – brings back wrong period
When importing from Xero the trial balance returned is always that of the latest period rather than the period which has been selected.

A hotfix for both Xero issues can be downloaded from here.

Outstanding Issues

Electronic Submission to Companies House – number of employees – Limited Companies
As of 13/10/2020 Companies House will be validating the 'average number of employees' note on all electronic submissions of statutory accounts.
This disclosure is now mandatory. Currently if the note is replaced using the 'additional/replacement' note, the submission will fail with the Error code 9999.

Workaround
Use the standard note to disclose the average number of employees and use the 'additional/replacement' note as additional only.
This issue is due to be fixed in the Autumn 2020 Service Pack release.

Electronic Submission to Companies House – number of employees – Incorporated Charities
As of 13/10/2020 Companies House will be validating the 'average number of employees' note on all electronic submissions of statutory accounts. This disclosure is now mandatory.
You should manually tag the average number of employees.
We will add additional validation in the Autumn 2020 Service Pack.

Pension Scheme Accounts – Report of Auditors, Going Concern data Screens
When preparing Pension Scheme Accounts, the data screens for Report of the Auditors, Going Concern are duplicated. If any information is completed in one of the data screens it will be automatically replicated in the duplicate. The subsequent report of the Auditors page output remains unaffected.
This issue is due to be fixed in Autumn 2020 Service Pack release.

Charity Accounts - CSV Import Error
When support costs are setup in Accounts Production when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error. 
There is no current workaround for this problem and figures need to be input manually. 
This issue is due to be fixed in a future release.

MyWorkPapers
The posting amounts in MyWorkPapers can sometimes differ by a few pence when compared to an earlier import due to rounding. To help alleviate this we have added a way for you to set your own tolerance when reimporting data. A KnowledgeBase article is available in the v20.1 release.


PTP Share Register

Issue resolved in the Autumn 2020 (20.3.11) release

Made up to dates – extended
When importing clients from Companies House into PTP Share Register there have been reports that the incorrect date is appearing in the Next CS/AR made up to field.


PTP Tax Platform

Outstanding Issues

Dividend database issue
It has been reported that, in some cases, there appears to be an issue with the Dividend Database service in PTP Tax Platform.
The issue affects individuals' SA100 Tax Returns only, the Partnership and Trust & Estate Tax Returns are unaffected.

When the dividend data entry schedule is accessed in the 2019-20 SA100 tax return, any existing 2018-19 dividend sources are brought forward, and the 2019-20 dates and values are applied. However, we have identified an intermittent mapping problem with the data and as a result, whilst the software will show the correct dividend company name, the dividend payment dates and values may not be correct for that company.

The issue also affects dividends that have been manually added to the dividend database. This will manifest itself by adding dividend payment dates and/or dividend amounts that cannot be reconciled to that source.

In addition, we have identified that earlier years’ dividends may also be affected by this issue (confined to 2017-18 and 2018-19) Therefore, when reviewing or re-printing an earlier year’s return, you may experience this issue. Please contact a member of our Support team if you think you may be affected.

We included some additional checks in from the Spring 2020 Service Pack release (v20.1.398) onward, which will display a message where a discrepancy is detected in the data. However, these additional checks may not cover all scenarios. Therefore, where the system has identified a potential issue with the data or where you believe you may be affected, we would recommend carrying out the following actions:

  • please review your clients' dividend entries against supplied vouchers or brokers' schedules, and where you believe they may be affected by this issue, delete that company and then re-add it. This will correct the issue and import the correct data.
  • where companies have previously been added manually, delete and re-add the source and data. This will correct the issue and retain the values entered.
  • where a client's SA100 is in any FBI state, please review the return and, where necessary, remove the FBI status and apply any corrections as detailed above.
  • where a client's SA100 is in any FBI state, please review the return and, where necessary, remove the FBI status and apply any corrections as detailed above
  • where a client's SA100 has been submitted to HMRC, please review the return and, where necessary, remove the FBI status and apply any corrections, as detailed above, before submitting an amendment to HMRC

We apologise for any inconvenience this issue has caused.

SA100 – Issue with reducing Payments on Account
Where the SA102 employment supplement has been completed and associated Foreign Tax Credit Relief has been claimed on page F 6 of the SA106 Foreign supplement then an attempt to claim to reduce the payments on account on the Tax Calculation Summary supplement is not correctly reflected and PoAs are reduced to nil .
Workaround
Either use the Agent online service on the Government Gateway or complete, print and submit the paper SA303 form available in the application
For more information on this issue, click here.
This issue is due to be fixed in the Autumn 2020 Service Pack release.

General – Online filing Error 1046 due to HMRC Government Gateway password hardening
In the rare situation where it may be necessary to reset the existing Government Gateway password and that password is subsequently updated in the PTP applications (part of the FBI credentials) then it is possible that you will receive a 1046 error when you attempt to submit an online tax return.
This is because HMRC now allow a much broader range of characters than before when compiling your password and some of these characters are deemed ‘illegal’ by the PTP applications and are consequently stripped from the submission file ahead of filing. This results in the error 1046 authentication failure.
Workaround
The workaround is to further reset the password excluding any characters currently deemed ‘illegal’ by the software.
For more information on this issue, click here.
This issue is due to be fixed in the Autumn 2020 Service Pack release.

SA100 – Class 4 NIC liability not included in the tax calculation
In a previous release (20.2144) we resolved an issue where Class 4 NIC was being suppressed in the tax calculation based on incorrect date of birth criteria. However, despite the fix the Class 4 NIC may still not appear in the tax calculation where the liability is related to a Partnership or Lloyds Underwriter income.
Workaround
The workaround is to view the Partnership or Lloyds Underwriter supplement prior to running the tax calculation.
For more information on this issue, click here.
This issue is due to be fixed in the Autumn 2020 Service Pack release.

Issue resolved in the Autumn 2020 (20.3.56) release

SA100 – Refresh issue with data passed from SA800 Partnership return to SA104F supplement
Where the SA801 Partnership UK Property supplement has been completed as part of the SA800 Partnership return and the profit allocated to the partners, the partner shares for the property income is not included in the partnership income when running the tax calculation.

SA108 – Deleting an empty Captal Gains Summary supplement generates an error
Where the SA108 Capital Gains Summary supplement is added and subsequently deleted without adding any data then a Record is deleted error is generated.

Issue resolved in the Summer 2020 (20.2.144) release

SA100 – tax calculation not setting the Resident/Non-resident calculation type correctly
Where the taxpayer is not UK resident and box 1 on page RR 1 of the Residence, remittance basis etc supplement has been selected, then the tax calculation is not always considering the most beneficial calculation type. Generally, this will be when the Resident type is more beneficial.

SA100 – Rejection error 6492: Class 2 NIC amount not being included in online submission
In some cases the Cass 2 NIC amount is being omitted form the online tax return submission resulting in rejection error 6492.

SA105 – online submission errors 6492 & 6594
It has been reported that in some cases, online tax return submissions that include the SA105 UK Property supplement are being rejected with error 6492 and 6594. Initial investigation suggest that this may be due to the absence of a value in the Number of properties rented out field, which is automatic by default, but is editable. As a result, the UK Property details may not get submitted and printing may output blank UK Property pages.

SA100 (FBI) – date for 2019-20 event 22 getting populated following 2018-19 submission
It has been reported, that in some cases, the FBI event 22 date for 2019-20 is being populated where a client’s 2018-19 has just been processed or submitted.

SA100 Tax return – dividends no longer showing in box 4 (page TR 3) on a locked return
We have received reports that in some instances that the value previously displayed in box 4 on page TR 3 relating to UK dividends is showing as blank when the return is opened after being locked (generally as part of the online filing FBI process).
We have been able to ascertain that all submissions to HMRC have contained the expected data and the dividend data entry schedule still contains all the relevant data when accessed in the locked state.
Therefore, it would appear to be a display issue only.


PTP CT Platform

Outstanding Issues

FBI - Preparing FBI Files
A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated. 
Workaround
The current workaround is to process one return at a time through the FBI process.
For more information on this issue, click here.
This issue is currently under investigation.

Issues resolved in the Summer (20.2.144) release

CT600 – Pre-filing validation error 9258
A zero is being displayed in box 580 incorrectly which results in a pre-filing validation error 9258 where the Accounting Period start date is on or after 1 April 2020.


PTP Tax Expense

Issue resolved in the Autumn 2020 (20.3.56) release

Car and Car Fuel Benefit Working Sheet 2 – wrong rate applied for low emission car
When adding a 2021 Car and Car Fuel Benefit Working Sheet 2 for a car with CO2 emissions between 1 to 50 g/km then the appropriate benefit percentage is applied automatically. However, once saved, if the working sheet is subsequently re-opened the appropriate benefit percentage is incorrectly re-calculated to be 16%.

Duplicate rolled forward Car and Car Fuel Benefit Working Sheet 2 and/or 2b is showing calculated benefit
Where a 2020 Car and Car Fuel Benefit Working Sheet (2 and/or 2b) has been added manually for an existing 2019 car and the application’s Roll Forward option is subsequently run, a duplicate 2020 working sheet 2 and/or 2b is created based on the 2019 entries. This duplicate working sheet is showing a calculated benefit even though it may not have been accessed and finalised and is also being included on the P11D.


Microsoft Windows 10

Exception error – Unrecognised database format when attempting to access PTP in a networked environment
This error is as a result of changes made by Microsoft in their recent 1803 version of Windows 10.  Microsoft are yet to release any further information or a fix to prevent this error from occurring.

Please contact the PTP Support team who will advise you of a potential solution.