PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

PTP Tax Platform
PTP CT Platform


PTP Tax Platform

Issues resolved in the Spring 2022 release

Individual Tax Return – cannot enter a negative amount

When trying to enter a negative amount in the ‘Total’ box under the Total Expenses column the amount is showing as positive not negative.

Trust Tax Return – no tick in box Q5 when printing

When printing the 2021 Trust Tax Return no tick is appearing in the first box for Q5 on page 3.

HMRC Partnership Special Case 8

The workaround that is automatically triggered where HMRC Online Filing Partnership Special Case 8 applies continues to be employed despite HMRC removing the Special Case for 2020/21. Special Case 8 affects investment partnerships with no trade. The program continues to apply the workaround of inserting the description ‘No Trade’ in the Name of business [3.1] and Description of partnership trade or profession [3.2] fields of the Partnership return.

SA103 Full & Short – adjusted net profit not reflecting negative total expenses

In the rare situation where trading expenses are adjusted to the point that the total expenses result is negative, increasing the net profit or reducing the net loss, then those adjusted total expenses are not being reflected in either the tax Calculation Summary or on the printed PDF output.

Outstanding issues

Dividend for 2022/2023 Return – Runtime Error

When accessing the Dividend Database for 2022 to 2023 via Page 5 box 4 some users many experience a Run Time error message on screen.
Workaround
Click OK on the Run Time error message, the message will disappear without causing any issues.
This is issue is due to be fixed in the next release.

CT600 schema and data entry – box L65

Due to an issue with HMRC’s online system, the return may be rejected if submitted online where there is a value in L65.
Workaround
Please submit a paper tax return form to the HMRC.
This is due to be fixed in the next release.

General

F1 Relevant Guidance from HMRC

When Window 11 users click F1 on the keyboard for System Help we currently have a intermittent issue where the wrong HMRC guidance is displayed.
Workaround
Select System Help from the top tool bar and search the guidance you require or open the HMRC website directly and search for the guidance you require.
This issue is due to be fixed in the next release.

PTP CT Platform

Outstanding Issues

FBI - Preparing FBI Files

A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time. 

System Clock message when opening the software

When trying to open PTP Tax Platform a warning appears that the System Clock has been set back to the past.
Workaround
Please try again to open the software as this message may appear intermittently and not occur again.
If the error persists, for example, if the System Clock has genuinely been changed, this may indicate a problem with the licence files in the data location. Please browse to the location where the PTP data files are stored and remove any licence files.
These will have a file extension of .lic and the name of the file will take the format xxxx-xxxx-xxxx-xxxx.lic where the x’s represent a 16-digit number. The product(s) may then be licensed once more via Spanner icon > Registration tab.
For more information, click here.
This issue is currently under investigation.