PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

PTP Accounts Production

PTP Tax Platform

PTP CT Platform

PTP Tax Expense

Microsoft Windows 10


PTP Accounts Production

Outstanding Issues

Extract and Replace of BUP files causing Accounts Production to crash
When using the Client Extract | Replace feature in Accounts Production with certain .BUP files, Accounts Production will crash.

For more information on this issue and a link to a hotfix download, click here.

This issue will be resolved in the 19.3.2 release.

KashFlow drill down error
We have become aware of an issue when attempting to drill-down on postings imported from KashFlow within the Accounts Production Posting screen.
A script error may display and when Yes or No is clicked, the user is redirected to the Client Overview screen in KashFlow, instead of the selected posting.

The posting information can still be viewed by logging into KashFlow via your usual web browser.

This issue is currently being investigated.

Charity Accounts - CSV Import Error
When support costs are setup in Accounts Production when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error. 
There is no current workaround for this problem and figures need to be input manually. 

This issue is due to be fixed in a future release.

FRS 101 Debtors more than one year appearing under Fixed Assets on the face of the balance sheet
Where you only have postings to ‘debtors of more than one year’ with no other current asset postings and you have chosen to split debtors on the face of the balance sheet via the data screens, the current assets sub heading is not being displayed and debtors look like they are appearing as fixed assets.

Workaround
Not to split debtors on the face of the balance sheet.

This issue is due to be fixed in the next release.

QuickBooks import where month end date is not the last day of the month
When importing from QuickBooks, if you have any other date than the last day of the month, a validation on the dates prevents the import.

Workaround
Change the dates in QuickBooks import to Accounts Production then reset the dates in Accounts Production.

This issue is due to be fixed in the next release.


PTP Tax Platform

Outstanding Issues

SA100 Tax Return - Class 2 NIC - FBI rejection 6492
Getting error 6492 FBI rejection intermittently when submitting a tax return with a Class 2 NIC liability where difference is £153.40

Workaround(s)
If running version 19.2148, close out of Tax Platform, reopen the software, remove FBI status and resubmit the return.
If running version 19.1562, remove FBI status, view the return, view the Partnership supplementary page, resubmit.

For more information on this issue, click here.

SA100 Tax Return – entering a licence for Partnerships or Trusts disables the Print Calculation function for previous years’ SA100 tax returns
Where a Partnership and/or Trust licence is entered after the Individuals licence was added previously then this will disable the Print Calculation functionality for earlier tax years (2018 and earlier).

Workaround
Re-key the Individuals licence.
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

SA106 Foreign – Incorrect amount of Foreign Tax Credit Relief calculated due to the wrong box being referenced in the calculation of higher rate tax on savings income
In certain circumstances an incorrect amount of Foreign Tax Credit Relief (FTCR) is being calculated where savings income falls in the higher rate band. This is confined to the FTCR calculation which uses the HMRC FTCR working sheet and does not affect the main calculation.

Workaround
Edit the calculated value in Box 2 on page FOR 1 of the Foreign supplementary pages (SA106).
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

SA100 Tax Return – ceased Self Employment showing as active on later tax return
Where the only Self Employed trade has ceased during the 2017-18 tax year, the SA103 Self Employment supplement is still marked as present on page TR 2 of a brought forward 2018-19 tax return in error.
However, there is no trade actually present when accessing the Self Employment schedule. This is an on-screen display issue only.

Workaround
Open and close the self-employment schedule.
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

SA105 UK Property – online pre-filing validation triggered by values entered with more than two decimal places
It is currently possible to save values containing more than 2 decimal places if you enter such a value and immediately close out of the schedule without tabbing away from the offending box. This will trigger a pre-filing validation error 8269.

Workaround
Ensure any figures are entered to 2 decimal places only.
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

Static Data Export has incorrect format
The current export routine creates a .CSV file containing client static data but has some issues with formatting that result in errors being generated when attempting to import the data into PTP Accounts Production.

There is currently no workaround for this issue other than manually entering the data directly into PTP Accounts Production.
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

SA800 Partnershp Tax Return – pre-filing validation error 6972 where property profit reduced to nil by expenses
Where the SA801 UK Property supplement has been completed and the profit is reduced to nil by the associated expenses resulting in neither a profit nor a loss, the software is leaving box 1.32 blank instead of reporting zero.
This then results in a pre-filing validation.

For example:
Error code 6972 Type: Business
There is an entry in [1.24] or [1.31]. Please complete box [1.32]~

Furnished Holiday Lettings entered on page PL 1 are also affected by the same issue.

Workaround
There is currently no workaround for this issue.
For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

2018-19 Section 811 Non-resident calculation not being applied where more beneficial and there is a claim for the Married Couples Allowance (MCA)
Where there is a non-resident taxpayer and either they or their spouse or civil partner was born before 6 April 1935 and there is a claim for MCA, then the calculation is not excluding the MCA or setting the calculation type to non-resident which would exclude certain income types from the taxpayer’s total income.
When the MCA claim is removed the S811 calculation is applied as expected.

Workaround
Where the S811 calculation would be more beneficial then the MCA claim can be removed (it is ignored when the non-resident calculation applies) and reference to the marriage/civil partnership detailed in the Additional Information space.

For more information on this issue, click here.

This issue is due to be fixed in the April 2020 release.

SA100 Tax return – dividends no longer showing in box 4 (page TR 3) on a locked return
We have received reports that in some instances that the value previously displayed in box 4 on page TR 3 relating to UK dividends is showing as blank when the return is opened after being locked (generally as part of the online filing FBI process).
We have been able to ascertain that all submissions to HMRC have contained the expected data and the dividend data entry schedule still contains all the relevant data when accessed in the locked state.
Therefore, it would appear to be a display issue only.

Workaround
Removing the FBI status and opening the tax return will refresh the data.
For more information on this issue, click here.

This issue is intermittent and is currently under investigation.

Issues resolved in the Autumn Service pack (v19.3.2)

SA105 UK Property – data entry screen freezing when tabbing or clicking out of the field for ‘Residential finance costs not included as an expense
After tabbing or clicking out of the box 'Residential finance costs not included as an expense' on the UK Property pages, the software freezes and no further entries can be made. This problem is due to a conflict with an unrelated process.

Workaround
As a preventative measure, if it is known that an entry will be required in ‘Residential finance costs not included as an expense’ we recommend closing the Tax Platform and re-opening prior to making the entry.An in-program workaround also exists.
An in-program workaround also exists. For more information, click here.


Issues resolved in the Autumn release (v19.3 SP)

Reports - UK Property supporting schedule - UK Property supporting schedule not showing b/fwd properties
2017/18 properties that have been b/fwd to 2018/19 in an earlier version (before installing version 19.2148) are not being output to the supporting schedule report despite the properties being present in the data entry screens.

Workaround
There is currently no workaround for this issue.

For more information on this issue, click here.

SA105 UK Property (FHL) – ‘Cost of services, including wages’ data entry value is mapped to the wrong box on the UK Property supplement
Entries made in the ‘Cost of services, including wages’ data entry field for FHL properties are being incorrectly included in box 9 on the printed UK Property supplement when in fact they should be included in box 6.

Workaround
Include the value in the ‘Repairs and maintenance’ data entry field on the FHL schedule.

For more information on this issue, click here.

Capital allowances - special pool rate change effective from 5 April 2019 has not been applied to certain categories
The special pool rate has not been updated to reflect the decrease to 6% for the categories Cars>130g/km and Cars>160g/km.

Workaround(s)
Either add the missing rows via the Allowance Rates tab of the Capital Allowance Module or manually override the WDA rate on an asset by asset basis.

For more information on this issue, click here.

Issues resolved in the Autumn release (v19.3.0)

SA100 Tax Return - Foreign Tax Credit Relief and income over £150,000
The FTCR is calculated using HMRC’s FTCR working sheet. We have identified errors within this document which results in too much income being charged to the additional higher rate, in turn restricting the calculated relief.

Workaround
Overwrite the calculated value using the Edit option.
For more information on this issue, click here.

SA105 UK Property - FBI pre-filing validation errors 8440 & 8266
When preparing a return for FBI, with b/fwd UK property losses that exceed the income for the year; in some cases the validation errors 8440 and 8266 are triggered which then prevents the submission from progressing.

Workaround
Open the UK Property pages and view the Income and Expenses tab to trigger a refresh.
For more information on this issue, click here.

SA104 Self Employment - Import from Relate Accounts Production via Clipboard
When attempting to import the Relate Accounts Production Standard Name Format file values via the Clipboard method an error displays stating that the data is not in Standard Name Format.

Workaround
Remove the blank line from the Standard Name Format file before copying to the Clipboard.
For more information on this issue, click here.

SA900 Trust Return – Error 13 ‘Type Mismatch’ when accessing the Capital Gains data entry schedule
Getting error 13 ‘Type Mismatch’ intermittently when attempting to access the Capital Gains data entry schedule.

There is currently no workaround for this issue.
For more information on this issue, click here.

Issues resolved in the Summer release (v19.2.0)

SA104 Partnership supplement - Partner’s share of taxed savings income copied to wrong box on the Partnership supplement
Entries in the Partnership Savings Pages in boxes for 7.7, 7.8 and 7.9 (taxed interest) are being output to the incorrect box on the individual partners’ Partnership supplement. The net savings income is being copied to box 28 for untaxed interest.
For more information on this issue, click here.

SA106 Foreign supplement - FBI pre-filing validation error 8571 relating to box 30 on page F 5 of the Foreign supplement
When preparing a return for FBI with b/fwd foreign property losses, that exceed the income for the year, the validation error 8571 is triggered which then prevents the submission from progressing.
For more information on this issue, click here.

SA103F Self Employment (Full) - Negative farmers or creative averaging adjustment
Not possible to make a negative entry for farmers or creative averaging adjustment.
For more information on this issue, click here.

SA100 Tax Return - ChannelDispatcher error message
A ChannelDispatcher error message is displayed when closing the tax return via the top-most close option (cross) on the main Tax Return 2019 window.
For more information on this issue, click here.

Tax Calculation Summary - Scottish basic rate band is not being displayed
This is a display issue only. The overall calculation is correct.
For more information on this issue, click here.

SA105 UK Property - FBI pre-filing validation error 8507
Where there is a sole FHL property and Traditional Accounting applies the system returns a pre-filing validation error 8507 when attempting to prepare the file for FBI.
For more information on this issue, click here.

SA105 UK Property - Losses data schedule not reflecting correct values
When completing details for Other Property types, any loss is correctly reflected on the data entry screen. However, the property losses data schedule does not display the correct value for the loss arising in the year.
For more information on this issue, click here.

SA100 Tax Return - Exception error accessing dividend details for certain clients
When accessing the dividend data entry schedule for certain clients, an exception error is triggered.
For more information on this issue, click here.

SA100 Tax Return - Data entered for bank interest and/or manual dividends not refreshing correctly
Where a date is entered, if the cursor is not tabbed out of the Amount field, the value is not reflected in the Summary screen.
For more information on this issue, click here.


PTP CT Platform

Outstanding Issues

FBI - Preparing FBI Files
A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated. 

The current workaround is to process one return at a time through the FBI process.
For more information on this issue, click here.

This issue is currently under investigation.

Group relief from losses c/fwd is not being reflected in the iXBRL computation
Where a company is claiming group relief from losses c/fwd these are reflected in box 312 on page 4 of the CT600. The XBRL computation shows the overall totals correctly but the group relief from losses c/fwd line is absent, consequently the figures do not appear to add up.
For more information on this issue, click here.

This issue is due to be fixed in the next release.


Issues Resolved in the Autumn Release (v19.3 SP)

Capital allowances - special pool rate change effective from 1 April 2019 has not been applied to certain categories
The special pool rate has not been updated to reflect the decrease to 6% for the categories Cars>130g/km and Cars>160g/km.

Workaround(s)
Either add the missing rows via the Allowance Rates tab of the Capital Allowance Module or manually override the WDA rate on an asset by asset basis.
For more information on this issue, click here.


PTP Tax Expense

Issues resolved in the Summer release (v19.2.0)

P46(Car) - Unable to file P46(Car) online with fuel type F selected
A validation is appearing incorrectly when attempting to file a 2019/20 P46(Car) which prevents the online submission.
For more information on this issue, click here.


Microsoft Windows 10

Exception error – Unrecognised database format when attempting to access PTP in a networked environment
This error is as a result of changes made by Microsoft in their recent 1803 version of Windows 10.  Microsoft are yet to release any further information or a fix to prevent this error from occurring.

Please contact the PTP Support team who will advise you of a potential solution.