PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.

PTP Accounts Production

PTP Tax Platform

PTP CT Platform

PTP Tax Expense

Microsoft Windows 10


Microsoft Azure and IRIS

Accessing IRIS, OpenSpace and Microsoft Azure issues now resolved

Yesterday Microsoft suffered a severe outage to the Western Europe Azure services. IRIS OpenSpace runs on this Azure platform and this therefore caused an immediate outage for all users. As a direct consequence, all attempts to connect to IRIS OpenSpace from any other application effectively received no response and were left polling indefinitely.

This had an immediate impact on users of IRIS Accountancy Suite, which attempts to establish a connection with OpenSpace on start-up in order to support various integration points, the result being that the product simply hung. Although IRIS has timeout mechanisms in place to prevent this, due to the catastrophic nature of the Azure outage the mechanism was not triggered.

Microsoft have reported that the Azure outage is now resolved, unfortunately the severe nature of their outage appears to have had knock on effects to the OpenSpace servers and database, causing delays in response times to the point that OpenSpace service appeared inoperable. Our DevOps team have been working to resolve this issue and believe that we have now restored our normal service levels.

Getting this resolved has been our top priority and now full service has been restored we will continue to monitor this very closely. Our number 1 priority now is to identify a way to protect against this dependency in future and prevent this happening again.

We are sorry for any inconvenience this may have caused you and ask that for any further information, you visit our KnowledgeBase article where we have completed an update guiding you through the steps required to re-enable your open space credentials, assuming you had implemented the recommended workaround of removing these temporarily.


PTP Accounts Production

Outstanding Issues

KashFlow drill down error
We have become aware of an issue when attempting to drill-down on postings imported from KashFlow within the Accounts Production Posting screen.
A script error may display and when Yes or No is clicked, the user is redirected to the Client Overview screen in KashFlow, instead of the selected posting.

The posting information can still be viewed by logging into KashFlow via your usual web browser.

This issue is currently being investigated.

Charity Accounts - CSV Import Error
When support costs are setup in Accounts Production when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error. 
There is no current workaround for this problem and figures need to be input manually. 

This issue is due to be fixed in a future release.

FRS 101 Debtors more than one year appearing under Fixed Assets on the face of the balance sheet
Where you only have postings to ‘debtors of more than one year’ with no other current asset postings and you have chosen to split debtors on the face of the balance sheet via the data screens, the current assets sub heading is not being displayed and debtors look like they are appearing as fixed assets.

Workaround
Not to split debtors on the face of the balance sheet.

This issue is due to be fixed in the next release.

QuickBooks import where month end date is not the last day of the month
When importing from QuickBooks, if you have any other date than the last day of the month, a validation on the dates prevents the import.

Workaround
Change the dates in QuickBooks import to Accounts Production then reset the dates in Accounts Production.

This issue is due to be fixed in the next release.


PTP Tax Platform

Outstanding Issues

SA100 Tax Return - Class 2 NIC - FBI rejection 6492
Getting error 6492 FBI rejection intermittently when submitting a tax return with a Class 2 NIC liability where difference is £153.40

Workaround(s)
If running version 19.2148, close out of Tax Platform, reopen the software, remove FBI status and resubmit the return.
If running version 19.1562, remove FBI status, view the return, view the Partnership supplementary page, resubmit.
For more information on this issue, click here.

This issue is due to be fixed in the next release.

Reports - UK Property supporting schedule - UK Property supporting schedule not showing b/fwd properties
2017/18 properties that have been b/fwd to 2018/19 in an earlier version (before installing version 19.2148) are not being output to the supporting schedule report despite the properties being present in the data entry screens.

There is currently no workaround for this issue.
For more information on this issue, click here.

This issue is due to be fixed in the next release.

SA105 UK Property (FHL) – ‘Cost of services, including wages’ data entry value is mapped to the wrong box on the UK Property supplement
Entries made in the ‘Cost of services, including wages’ data entry field for FHL properties are being incorrectly included in box 9 on the printed UK Property supplement when in fact they should be included in box 6.

Workaround
Include the value in the ‘Repairs and maintenance’ data entry field on the FHL schedule.
For more information on this issue, click here.

This issue is due to be fixed in the next release.

SA100 Tax Return – entering a licence for Partnerships or Trusts disables the Print Calculation function for previous years’ SA100 tax returns
Where a Partnership and/or Trust licence is entered after the Individuals licence was added previously then this will disable the Print Calculation functionality for earlier tax years (2018 and earlier).

Workaround
Re-key the Individuals licence.
For more information on this issue, click here.

This issue is due to be fixed in the next release.

SA106 Foreign – Incorrect amount of Foreign Tax Credit Relief calculated due to the wrong box being referenced in the calculation of higher rate tax on savings income
In certain circumstances an incorrect amount of Foreign Tax Credit Relief (FTCR) is being calculated where savings income falls in the higher rate band. This is confined to the FTCR calculation which uses the HMRC FTCR working sheet and does not affect the main calculation.

Workaround
Edit the calculated value in Box 2 on page FOR 1 of the Foreign supplementary pages (SA106).
For more information on this issue, click here.

This issue is due to be fixed in the next release.

Capital allowances - special pool rate change effective from 5 April 2019 has not been applied to certain categories
The special pool rate has not been updated to reflect the decrease to 6% for the categories Cars>130g/km and Cars>160g/km.

Workaround(s)
Either add the missing rows via the Allowance Rates tab of the Capital Allowance Module or manually override the WDA rate on an asset by asset basis.
For more information on this issue, click here.

This issue is due to be fixed in the next release.


Issues resolved in the Autumn release (v19.3.0)

SA100 Tax Return - Foreign Tax Credit Relief and income over £150,000
The FTCR is calculated using HMRC’s FTCR working sheet. We have identified errors within this document which results in too much income being charged to the additional higher rate, in turn restricting the calculated relief.

Workaround
Overwrite the calculated value using the Edit option.
For more information on this issue, click here.

SA105 UK Property - FBI pre-filing validation errors 8440 & 8266
When preparing a return for FBI, with b/fwd UK property losses that exceed the income for the year; in some cases the validation errors 8440 and 8266 are triggered which then prevents the submission from progressing.

Workaround
Open the UK Property pages and view the Income and Expenses tab to trigger a refresh.
For more information on this issue, click here.

SA104 Self Employment - Import from Relate Accounts Production via Clipboard
When attempting to import the Relate Accounts Production Standard Name Format file values via the Clipboard method an error displays stating that the data is not in Standard Name Format.

Workaround
Remove the blank line from the Standard Name Format file before copying to the Clipboard.
For more information on this issue, click here.

SA900 Trust Return – Error 13 ‘Type Mismatch’ when accessing the Capital Gains data entry schedule
Getting error 13 ‘Type Mismatch’ intermittently when attempting to access the Capital Gains data entry schedule.

There is currently no workaround for this issue.
For more information on this issue, click here.

Issues resolved in the Summer release (v19.2.0)

SA104 Partnership supplement - Partner’s share of taxed savings income copied to wrong box on the Partnership supplement
Entries in the Partnership Savings Pages in boxes for 7.7, 7.8 and 7.9 (taxed interest) are being output to the incorrect box on the individual partners’ Partnership supplement. The net savings income is being copied to box 28 for untaxed interest.
For more information on this issue, click here.

SA106 Foreign supplement - FBI pre-filing validation error 8571 relating to box 30 on page F 5 of the Foreign supplement
When preparing a return for FBI with b/fwd foreign property losses, that exceed the income for the year, the validation error 8571 is triggered which then prevents the submission from progressing.
For more information on this issue, click here.

SA103F Self Employment (Full) - Negative farmers or creative averaging adjustment
Not possible to make a negative entry for farmers or creative averaging adjustment.
For more information on this issue, click here.

SA100 Tax Return - ChannelDispatcher error message
A ChannelDispatcher error message is displayed when closing the tax return via the top-most close option (cross) on the main Tax Return 2019 window.
For more information on this issue, click here.

Tax Calculation Summary - Scottish basic rate band is not being displayed
This is a display issue only. The overall calculation is correct.
For more information on this issue, click here.

SA105 UK Property - FBI pre-filing validation error 8507
Where there is a sole FHL property and Traditional Accounting applies the system returns a pre-filing validation error 8507 when attempting to prepare the file for FBI.
For more information on this issue, click here.

SA105 UK Property - Losses data schedule not reflecting correct values
When completing details for Other Property types, any loss is correctly reflected on the data entry screen. However, the property losses data schedule does not display the correct value for the loss arising in the year.
For more information on this issue, click here.

SA100 Tax Return - Exception error accessing dividend details for certain clients
When accessing the dividend data entry schedule for certain clients, an exception error is triggered.
For more information on this issue, click here.

SA100 Tax Return - Data entered for bank interest and/or manual dividends not refreshing correctly
Where a date is entered, if the cursor is not tabbed out of the Amount field, the value is not reflected in the Summary screen.
For more information on this issue, click here.


PTP CT Platform

Outstanding Issues

FBI - Preparing FBI Files
A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated. 

The current workaround is to process one return at a time through the FBI process.
For more information on this issue, click here.

This issue is currently under investigation.

Group relief from losses c/fwd is not being reflected in the iXBRL computation
Where a company is claiming group relief from losses c/fwd these are reflected in box 312 on page 4 of the CT600. The XBRL computation shows the overall totals correctly but the group relief from losses c/fwd line is absent, consequently the figures do not appear to add up.
For more information on this issue, click here.

This issue is due to be fixed in the next release.

Capital allowances - special pool rate change effective from 1 April 2019 has not been applied to certain categories
The special pool rate has not been updated to reflect the decrease to 6% for the categories Cars>130g/km and Cars>160g/km.

Workaround(s)
Either add the missing rows via the Allowance Rates tab of the Capital Allowance Module or manually override the WDA rate on an asset by asset basis.
For more information on this issue, click here.

This issue is due to be fixed in the next release.


PTP Tax Expense

Issues resolved in the Summer release (v19.2.0)

P46(Car) - Unable to file P46(Car) online with fuel type F selected
A validation is appearing incorrectly when attempting to file a 2019/20 P46(Car) which prevents the online submission.
For more information on this issue, click here.


Microsoft Windows 10

Exception error – Unrecognised database format when attempting to access PTP in a networked environment

This error is as a result of changes made by Microsoft in their recent 1803 version of Windows 10.  Microsoft are yet to release any further information or a fix to prevent this error from occurring.

Please contact the PTP Support team who will advise you of a potential solution.