PTP Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software.

If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.


PTP CT Platform

Outstanding issues

Claiming RDEC as a large company or SME receiving error 9283 or 9281

Claiming RDEC as a large company

HMRC have advised that when claiming RDEC as a large company that users are unable to complete both boxes 655 and 657 on the CT600 form and may get Error 9283.
Box 655 can only be completed if at least one of the boxes 670 or 680 is greater than 0 (zero).

Claiming RDEC as a SME subcontractor

In addition, HMRC have advised that when claiming RDEC as a SME subcontractor to a large company, users are unable to complete both boxes 650 and 657 on the CT600 form and may get Error 9281-Box 650 can only be competed if at least one of the boxes 670, 675 or 680 is greater than 0 (zero).]

Workaround

The workaround advised by HMRC for large companies is to not tick Box 655 and 657 when submitting the CT600. In addition, for SMEs, do not make entries in boxes 650 and 657. In both cases you must still submit the R&D expenditure credit claim.

HMRC have advised this is scheduled to be resolved in April 2024.

Issues resolved in the Autumn 2023 release (v23.3.111)

Filing validation error 4066 

When attempting to file a CT600 for a limited company with and accounting period post April 2023 and chargeable profits at nil, the software presented a validation error 4066.


PTP Tax Platform

Issues resolved in the Autumn 2023 service pack release (v23.3.124)

Trust return – The Annual exemption amount must be either £0.00 or £12,300 

It had been reported for trust clients (Trust type: Personal representative) entering capital gains data for a 2024 tax return, the software would present the following validation message when attempting to enter the correct amount of AEA in box 5.15, “The annual exemption amount (the sum of the values at boxes 5.7 and 5.15) must be either £0.00 or £12,300.

Issues resolved in the Autumn 2023 release (v23.3.111) 

2023-24 calculation incorrectly using 2.73% for earnings above the UPL 

It was reported that when entering self-employment income, the incorrect amount of Class 4 NIC was being calculated as the rate applied to earnings above the upper profits limit was being calculated at 2.73% rather than 2%  


PTP Tax Expense

Issues resolved in the Autumn service pack 2023 release (v23.3.124)

Class 1A NIC report is applying the 2023 rate to all years

It had been reported that the Class 1A NIC report was applying the 2023 rate to all years. Class 1A NIC report is now applying the correct rates for each tax year.


PTP VAT Filer

Issues resolved in the Autumn 2023 service release

Long accounting period and short accounting period cannot be submitted

It had been reported that within PTP VAT Filer, some customers couldn’t submit long accounting periods and short accounting periods. The software showed the obligation period correctly but when submission was attempted, an error message was received.