‘Parents as Partners’ for nurseries
It’s no surprise that engaged parents who feel well informed and involved are likely to develop a stronger bond with their childcare provider. For example, private nurseries with excellent communication will benefit from enthusiastic testimonials and word of mouth referrals. This, in turn, will help influence the reputation that nurseries can develop locally. This is known as ‘Parents as Partners’.
Satisfied, happy parents are more likely to raise issues sooner and come directly into the setting rather than tell others, which means nurseries have the opportunity to put things right as soon as possible. Professional, effective communication between parents and the setting can play a significant role in the overall performance of the setting and a child's development.
Opportunities to enhance communication with parents
There are many ways that a setting can engage and involve parents through communication. It is important to remember that some parents are less well represented than others in early years settings.
These include fathers, parents who live apart from their children, and working parents. This may mean that different strategies are needed for involving them and that consultation is necessary to find out what works best. So, it is important that information should be provided in ways that are accessible to parents with basic skills, specific needs or for those where English is an additional language, for example.
Face-to-face communication is always a good way to interact, particularly with parents of young children, as this builds rapport and reassurance through simple meetings - this may include talking and sharing worries, news and day to day titbits with their child’s key person. Real 1-2-1 meetings and low key ‘keeping in touch events’ will always be important to the communication process for parents of young children.
This personal touch will go a long way in easing transitions and smoothing the process. Parents of young children may not be used to ‘letting them go’ and this may be a major milestone for them, so they will really want to get to know, on a personal level, the people responsible for their children’s wellbeing and learning; it builds trust. Communication builds bridges, not walls, between home and their child’s setting, and should never be underestimated.
Running informal coffee mornings, meet and greet drop-ins and having informal workshops in child development all help to build rapport and parental engagement in a relaxed and convivial way.
Written communication such as letters home and newsletters have always been popular and the standard way of communicating between home to help to keep parents informed and involved. However, letters consistently get lost in bags or discarded very easily by young children and so embracing a digital platform to engage, in real-time, during and after school hours is a great way of keeping parents engaged and informed.
In recent years, nursery websites have become the ‘go to’ place for reliable information. Embracing alternative electronic forms of communication is a really easy and flexible way of keeping in contact with parents, as this allows more frequent and flexible interaction and communication. This level of communication can only strengthen the relationship between parents and staff.
The new generation of Apps and technology enables information to be captured and monitored quickly and closely, allowing parents to access information about their children’s progress and development when and where they want, either online or via their mobile.
This not only cuts down on time and administration for everyone involved but allows contact to be much more frequent, relevant, current and instant.
Streamlining communication has become easier and more mobile. Creating digital communities, working together for the benefit of each child, elevates Early Years settings to a new level of communication previously unobtainable, enhancing the learning and experience for parents, teachers and children.