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OS-101: When logging into Openspace you receive this message, "We are sorry, the application has encountered a problem while processing your request".

Article ID
os-101
Article Name
OS-101: When logging into Openspace you receive this message, "We are sorry, the application has encountered a problem while processing your request".
Created Date
27th January 2020
Product
Problem
We are sorry, the application has encountered a problem while processing your request
Resolution
  • We understand this issue impacted the following processes; logging in, e approvals, creating clients and uploading files.
  • Our development team have identified that this issue is due to heavy usage on the system and in order to cope with this we have scaled up to improve the performance. 
  • The scaling may take some time, so you should see an improvement in performance over the course of the day (27/01/2020). 
  • We apologise for any inconvenience this may cause and we will continue to update this page accordingly.

Thank you for your feedback.

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