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Personal and Business Tax: You must setup your User ID and password before generating an Internet

Article ID
personal-and-business-tax-you-must-setup-your-user-id-and-password-before-generating-an-internet
Article Name
Personal and Business Tax: You must setup your User ID and password before generating an Internet
Created Date
1st October 2021
Product
Problem
IRIS Personal/Business Tax: You must setup your User ID and password before generating an Internet when you try and generate a Tax return
Resolution
  1. Log in to IRIS as a MASTER user
  2. Load client in PT or BT
  3. Setup
  4. Practice options
  5. Tax options
  6. Make sure  the Self assessment Tab Or Corp Tax is filled in correctly
  7. If you still get the warning then go to Client, View and Accountant
  8. If its set to ‘Alternative’ then you need to check if it should be switched to ‘Agent’ instead and save and generate the Return again.
  9. If you do want to leave on ‘Alternative’ then read the steps below:

How to set up ‘Alternative’ accountant (see step 8): Alternative accountants are usually set up if a practice has several branches/offices which have their own Agent Credentials login details (i.e. You don’t use one login for all the branches).

  1. Client, View , Accountant, Set to ‘Alternative’ and click the magnifying glass. Either create a new one or select an existing one. You must tick ‘Can act as agent’ and click OK to save it and click view on it again. More options will show (You may need to log in as MASTER): Click ‘Tax options‘ Open the ‘Self Ass.’ or ‘Corp tax’ tabs – and complete the fields with the branches correct agent credential ID and Password.

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