Personal Tax and VAT Filer- You get a MTDerror.log file

Article ID

personal-tax-and-vat-filer-you-get-a-mtderror-log-file

Article Name

Created Date

15th July 2022

Product

Problem

IRIS Personal Tax and VAT Filer: when you load or do an action in - You get a MTDerror.log file

Resolution

When you load a client or do a certain action, an MTD error log may appear and asks you to save and email to us. On email it will show similar to this:

It is a issue with your PT HMRC data retrieval or the VAT Filer which is trying to connect online to the HMRC server with your MTD Agent credentials/Agent services account.

If you are asked to email this log to IRIS then you will get the relevant KB article below as a reply.

If Personal tax – follow the steps on this KB

Personal Tax- HMRC Data Retrieval Setup, error, not working, no data, not possible to connect

If VAT Filer – follow the steps on this KB

VAT Filer – Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration number not valid

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