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Personal Tax and VAT Filer- You get a MTDerror.log file

Article ID
personal-tax-and-vat-filer-you-get-a-mtderror-log-file
Article Name
Personal Tax and VAT Filer- You get a MTDerror.log file
Created Date
15th July 2022
Product
Problem
IRIS Personal Tax and VAT Filer: when you load or do an action in - You get a MTDerror.log file
Resolution

When you load a client or do a certain action, this MTD error log may appear. It is a issue with your PT HMRC data retrieval or the VAT Filer which is trying to connect online to the HMRC server with your MTD Agent credentials/Agent services account.

If you are asked to email this log to IRIS then you will get the KB article as a reply.

If Personal tax – follow the steps on this KB

If VAT Filer – follow the steps on this KB

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