Knowledge Base

2496 articles


PTP TE - Incorrect warning regarding no entry included for date loan made or discharged

This is issue is scheduled to be fixed in the April 2021 release.  The workaround is to ignore the warning…


Pension Accounts prepared on or after 1st October 2020 must include an implementation Statement. This has been raised as an…


PTP TR - An application exception was thrown when adding a dividend into the dividend database

This issue will be fixed in the April release.  The workaround is as follows: 1. Add a dummy Trust return (even…


PTP TR - State pension warning appearing incorrectly for in year calculator

This will be corrected in the April release.  The workaround is to ignore this warning and proceed.


PTP TR - Negative entries not printing on the short Self Employment pages

This will be corrected in the April release.  The workaround is to produce the full Self Employment pages by going…


PTP TR - Carried forward losses of 1996-97 and later years not populating on Capital Gains and Losses Summary

This will be corrected in the April release.  The carried forward losses will be included in box 47 on page…


PTP TP - The gateway cannot find a record for this return when collecting responses

This message can occur if too much time has passed since the submission was made e.g. more than 30 days,…


IAS - 11884 : How do I send in my IRIS Accountancy Suite log files after an update or installation failure?

Use the instructions below to send your installation logs to support1. Right Click on your IRIS Practice Software Menu icon/shortcut…


Earnie, IRIS Payroll Business, IRIS Bureau Payroll

My ePay Window

The wait is finally over and my ePay Window will soon be available for you to take advantage of. In…


IRIS PAYE-Master, Earnie, IRIS Payroll Basics, IRIS Payroll Business, IRIS Earnie IQ, IRIS GP Payroll, IRIS Bureau Payroll

Software Security Standards Update

What is Transport Layer Security (TLS)? TLS is a protocol that provides end-to-end communications security over networks and is widely…