Toby Lester
2 minutes length
Posted: 23rd February 2018

Help is at hand in under 60 seconds with our Live Chat support service

The days of waiting on the phone for a customer service advisor to take your call are long gone at ParentMail. Help is at hand almost instantly with our fantastic and friendly Live Chat service!

In a recent survey of ParentMail customers, a huge 90% said they were happy with their customer support experience; of these, 34% felt their support experience had improved and 55% said support has been consistently good – that’s a thumbs up for Live Chat!

With ParentMail’s Live Chat service, schools wait no longer than sixty seconds on average for assistance. Our Customer Support team receives regular training, ensuring fantastic product knowledge and friendly service; no matter how big or small the query, they are happy to help, delivering in-depth training and on-going support for all ParentMail schools.

On the rare occasions that an issue cannot be resolved over Live Chat, the team will arrange for a call to be made within 24-48 hours. All calls are made in the order they are received, ensuring queries aren’t lost amongst others and support is provided in a timely manner.

Feedback gathered from Live Chat sessions allows us to tailor the future development of ParentMail services, ensuring they always meet your needs.

Our School Help Site is regularly updated and holds a wealth of information, including tips for getting started and helping parents, as well as information regarding our services, marketing items and details of system updates.

Live Chat can be accessed from your ParentMail account. Simply click the ‘Help’ button, located on the right hand side of the top navigation bar, followed by ‘Live Chat’, and you are just a few moments away from talking to a friendly Support Advisor!

Should you experience any issues accessing Live Chat, please visit click here.

If you would like to know more about ParentMail, contact us today on 01733 595959 or email enquire@parentmail.co.uk.