Accountancy

Hello, IRIS Accountancy Customers

As an IRIS accountant, you’re in good company.

We provide you with market-leading solutions and the best possible service. We are always looking for ways to improve to make sure we can keep you ahead. We pride ourselves on being your most trusted advisor because we want you to get it right first time, every time.

Your needs are our priorities.

Finding help

We want to make it as easy as possible for you to contact us and reach the person or team you need. If you’re not sure which contact you need from the list below, you can always call our main switchboard on 0344 844 9644 and we will help you.

How to access your IRIS Support team:

  • Within your IRIS Accountancy Software – click on the Support tab from OpenPortal to access your software KnowledgeBase and latest Downloads.
  • From the IRIS website: IRIS Support
  • On the phone: 0344 815 5551, see the full list here: Contact Support
  • Via email: support@iris.co.uk

You’ll also find lots of information here too…

Our latest blog, industry guides, webinars and video recordings are available here: IRIS Resource Centre

You’ll find our Training Centre – with free product video content for all users here: IRIS Training Centre

Or for the IRIS Help Centre – with product guides and FAQ’s – please click on the ‘IRIS Help Centre’ tab from the OpenPortal.

Contact FAQs

If you have a question, who should you call?

I have an invoice question. Who should I call?

Please call our SOP line on 0344 815 5750.

Who should I contact if I need product support?

Our customer support team is ready for your call on 0344 815 5551.

Who should I call if I need to upgrade my licence?

Give your account manager a ring on 0344 844 9644.

I have a renewal query. Who should I contact?

Please call our renewals team on 0344 815 5503.

9 out of the top 10 accountancy firms in the UK choose to work with IRIS.

We don’t take you for granted; we know that you have a choice and we’re proud to be working with the best accountants.

Download the image below to let your clients know that your practice is supported by the leading supplier in the UK. You can and add it to your email signature, website or even the wall in your office.

Email logoWeb logoPDF certificate

Are you getting the most from your software?

Our intro videos are a great way to jog your memory. They’re also a great starting place for any of your new employees.

If you want to see a specific function in action or book a training course to extend your knowledge, you’ll find more help in our Training Centre.

View intro videos
 

IRIS Accounts Production

 

IRIS Automail

 

IRIS Business Tax

 

IRIS Fixed Asset Register

 

IRIS OpenSpace

 

IRIS Personal Tax – Dividends Service

 

IRIS Personal Tax

 

IRIS Practice Dashboards

 

IRIS Practice Management Communications and Datamining

 

IRIS Practice Management Tasks and Workflow

 

IRIS SA700

 

IRIS Time and Fees – Billing and IRIS Payments

 

IRIS Time and Fees – Time Recording

 

IRIS Trust Tax

How can IRIS help you?

No practice is the same. Clients’ experience, knowledge and expectations will determine the focus of your day-to-day operation and IRIS software will support you – no matter how your practice is set up.

See how some of our customers are using their IRIS solutions to maximise their practice efficiency and deliver the very best client service.

Would you like to become an IRIS case study?

Tell us your story and we’ll write up a draft for you to review. Nothing is published without your permission. Once approved we’ll promote your story on our social platforms far and wide, giving you great exposure to potential new clients! Complete the form below to let us know you’re interested:

Tell us your story

What should we develop in the future?

Did you know that you can nominate and vote on our future development plans? Our customer-driven roadmap is available to every customer.

Visit the site here – you can upvote the ideas that are already there or add your own suggestion:

Customer feedback & Ideas for IRIS

Tell us what you need

Is there a topic you would like to see us cover in a webinar? Could we provide a ‘how to’ video that would help you or your new starters? Is there a question that we’ve missed?

Please complete the form below and let us know: