Hello, IRIS Accountancy Customers

As an IRIS accountant, you’re in good company.

We provide you with market-leading solutions and the best possible service. We are always looking for ways to improve to make sure we can keep you ahead. We pride ourselves on being your most trusted advisor because we want you to get it right first time, every time.

Your needs are our priorities.

Finding help

We want to make it as easy as possible for you to contact us and reach the person or team you need. If you’re not sure which contact you need from the list below, you can always call our main switchboard on 0344 844 9644 and we will help you.

How to access your IRIS Support team:

  • Within your IRIS Accountancy Software – click on the Support tab from OpenPortal to access your software KnowledgeBase and latest Downloads.
  • From the IRIS website: IRIS Support
  • On the phone: 0344 815 5551, see the full list here: Contact Support
  • Via email:

You’ll also find lots of information here too…

Our latest blog, industry guides, webinars and video recordings are available here: IRIS Resource Centre

You’ll find our Training Centre – with free product video content for all users here: IRIS Training Centre

Or for the IRIS Help Centre – with product guides and FAQ’s – please click on the ‘IRIS Help Centre’ tab from the OpenPortal.

Contact FAQs

If you have a question, who should you call?

I have an invoice question. Who should I call?

Please call our SOP line on 0344 815 5750.

Who should I contact if I need product support?

Our customer support team is ready for your call on 0344 815 5551.

Who should I call if I need to upgrade my licence?

Give your account manager a ring on 0344 844 9644.

I have a renewal query. Who should I contact?

Please call our renewals team on 0344 815 5503.

9 out of the top 10 accountancy firms in the UK choose to work with IRIS.

We don’t take you for granted; we know that you have a choice and we’re proud to be working with the best accountants.

Download the image below to let your clients know that your practice is supported by the leading supplier in the UK. You can and add it to your email signature, website or even the wall in your office.

Email logoWeb logoPDF certificate

Are you getting the most from your software?

Our intro videos are a great way to jog your memory. They’re also a great starting place for any of your new employees.

If you want to see a specific function in action or book a training course to extend your knowledge, you’ll find more help in our Training Centre.

View intro videos

IRIS Accounts Production


IRIS Automail


IRIS Business Tax


IRIS Fixed Asset Register


IRIS OpenSpace


IRIS Personal Tax – Dividends Service


IRIS Personal Tax


IRIS Practice Dashboards


IRIS Practice Management Communications and Datamining


IRIS Practice Management Tasks and Workflow




IRIS Time and Fees – Billing and IRIS Payments


IRIS Time and Fees – Time Recording


IRIS Trust Tax

How can IRIS help you?

No practice is the same. Clients’ experience, knowledge and expectations will determine the focus of your day-to-day operation and IRIS software will support you – no matter how your practice is set up.

See how some of our customers are using their IRIS solutions to maximise their practice efficiency and deliver the very best client service.

Would you like to become an IRIS case study?

Tell us your story and we’ll write up a draft for you to review. Nothing is published without your permission. Once approved we’ll promote your story on our social platforms far and wide, giving you great exposure to potential new clients! Complete the form below to let us know you’re interested:

Tell us your story

What should we develop in the future?

Did you know that you can nominate and vote on our future development plans? Our customer-driven roadmap is available to every customer.

Visit the site here – you can upvote the ideas that are already there or add your own suggestion:

Customer feedback & Ideas for IRIS

Meet the Team

Introducing… Robert Cantwell.

Rob has been with IRIS 8 years and, if you’ve had the pleasure of speaking to him, you’ll know he really knows his stuff!

Today, as our Customer Service Support Manager, Rob led the team through a potentially tricky tax season with great results:

“The team were there for customers, even out of hours. They wanted to go the extra mile and help, even though there was no expectation or pressure on them to. With all the challenges we’ve had, they have really stepped up and been there for our customers in the most important time.”

Read more

Sign up for thank you gifts

Would you like to receive a free gift? Like an IRIS mug, box of cakes for the office or maybe an
advent calendar?

From time to time, we’ll have thank you gifts for our users. We don’t want to fill up inboxes unnecessarily though so, if you’re interested, please leave your details below and we’ll be in touch when the
gifts are available.