IAS-11742: 0 Search Results appear in Iris Docs

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Article ID IAS-11742
Article Name 0 Search Results appear in Iris Docs
Created Date 06 Jul 2014 00:00:00
Product IRIS Docs
Problem When carrying out a search in IRIS Docs 0 Search results appear
Resolution This can be due to one of two reasons:

No documents match the search criteria
The user does not have access to the filing cabinets in which documents have been saved, to add the user as a member of the filing cabinets in IRIS Docs please follow the steps below:

  • Sign into IRIS Docs as an administration user
  • Click Administration
  • Click Filing Cabinets.
  • Click Show Filling Cabinets.
  • Right-click on Relevant Folder | Edit Members and Info Types.
  • Add new user and click on OK.
  • Select Update this client folder only.

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