IRIS Time- We have detected a problem on the Time Ledger
Article ID
iris-time-we-have-detected-a-problem-on-the-time-ledger
Article Name
IRIS Time- We have detected a problem on the Time Ledger
Created Date
29th August 2019
Product
Problem
When opening the TIme module, the error 'We have detected a problem on the Time Ledger' comes up.
Resolution
Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;
FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEP
This should clear the message. If not then please ensure all users are out of IRIS Time and Fees, Timesheets and Practice Management.
You can check this in System Maintenance | System | Logins to see who is actively logged in and remove and users necessary. Click HERE for further steps on how to do this.
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