OS-105 : OpenSpace link lost for existing client in Accountancy Suite
- Article ID
- os-105-openspace-link-lost
- Article Name
- OS-105 : OpenSpace link lost for existing client in Accountancy Suite
- Created Date
- 10th January 2021
- Product
- IRIS OpenSpace
- Problem
- We have received reports from clients of the OpenSpace link being lost on an intermittent basis when uploading documents to clients in OpenSpace
- Resolution
-
This issue is currently under investigation with the product development team.
At the moment the link must be re-established manually to upload in IRIS Accountancy Suite.
Development Tracing Update
The development team have requested more detailed logging to help identify the problem.
To enable this detailed logging, please follow these steps:- Right click on the IRIS desktop icon
- Select ‘Properties’
- Select ‘Open File location’
- Double click on the ‘Database0’ folder
- Open the ‘TT.ini’ file
- Find the [Debug] section, if you don’t have a [Debug] section, just type in [Debug] as a new line after the [Switches] section
- Add the line: TraceOptions=Iris.OpenSpace.EventPolling:R9
- This switch will create trace logs that will appear in the Iris.OpenSpace.EventPolling.txt file.
When you next expierence the issue, email support.mail@iris.co.uk and we can collect the logs to share with our development team for further investigation.
Handling duplicate clients in irisopenspace.co.uk
Duplicate clients created should be deleted from irisopenspace.co.uk.
To delete, log in to irisopenspace.co.uk and navigate to Home | Clients | Search for the client in question | Tick the checkbox to the left of the duplicate client record | Select delete in the top right
The Home | Clients tab in OpenSpace 
Client search and a list of duplicate client records in OpenSpace Manually establishing the OpenSpace client link
To establish the link, access the Basic tab of the Client Maintenance screen.
The client maintenance screen is accessible in any module with the “View Client” option.- Click the spyglass to the right of the IRIS OpenSpace field.
- Select ‘Link to IRIS OpenSpace client’.
- Select the OpenSpace client from the list.
- Click OK to finish.
Client Maintenance | Basic Tab screen 
IRIS OpenSpace Client Management screen Alternatively, on the IRIS Main Menu if you go to the Spyglass symbol along the top and select your client you have an OpenSpace section with a Spanner and Screwdriver icon
The S&S symbol opens the ‘IRIS OpenSpace Client’ screen
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