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IRIS OpenSpace Knowledge Base

41 articles


IRIS OpenSpace

A duplicate client has been created when uploading document to OpenSpace?

Clients are created automatically when files are uploaded from IRIS, if the client was created manually in OpenSpace first then…


IRIS OpenSpace

How do I upload Accounts from Accounts Production into OpenSpace?

To upload a set of accounts users are required to do the following: Select the relevant client Click Reports ->…


IRIS OpenSpace

My staff member has lost access to OpenSpace

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…


IRIS OpenSpace

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click…


IRIS OpenSpace

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will…


IRIS OpenSpace

Is it possible for multiple clients to be associated with an individual?

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client…


IRIS OpenSpace

How much does it cost to buy 1 GB of OpenSpace?

The first GB of data is free to use. Thereafter additional storage can be purchased for £5(+VAT) per month from…


IRIS OpenSpace

Reset OpenSpace Colours Back to the Default after customisation?

A reset to default option has been requested as an enhancement and we hope to have this available in a…


IRIS OpenSpace

Can I change the IRIS Logo with my own within IRIS OpenSpace?

Please refer to the IRIS OpenSpace branding guide, available Here, for further details. Share This Page


IRIS OpenSpace

How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email…