Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

IRIS OpenSpace Knowledge Base

42 articles

personal-tax-import-echecklist-from-openspace-get-exceptions-failed-invocation-for-all-clients

Personal Tax- Import Echecklist from Openspace, get Exceptions, Failed, Invocation for all/one clients

When you import Echecklist into PT (from Openspace) using View/edit and Print and get the Exceptions, Failed, Invocation warnings for clients in a specific year…

os-119

OS-119 E-Approval & E-Signature requests on upload don’t complete

We have received reports of issues with uploads via irisopenspace.co.uk that include an e-Approval or e-Signature request where it uploads the document successfully but skips…

vto-1172-xhr-returned-response-code-500-when-uploading-pdf-files-to-iris-openspace

VTO- 1172 XHR Returned Response Code 500 when uploading PDF Files to IRIS Openspace

The OpenSpace release on the 02/11/2022 resolved the XHR returned response code 500 issue with encrypted documents, as noted in the latest What's New message…

os-105-openspace-link

OS-105 : Managing the OpenSpace link for existing clients in Accountancy Suite

Manually establishing the OpenSpace client link To establish the link, access the Basic tab of the Client Maintenance screen.The client maintenance screen is accessible in…

os-how-to-change-clients-name-in-iris-openspace

OS- How to change Clients Name in IRIS Openspace

If you want to change the name of a client in IRIS Openspace we would recommend you to follow these steps. First we would suggest…

os-110-issues-with-client-creation-in-iris-openspace

OS-110: Issues with client creation in IRIS OpenSpace

There are multiple messages referring to client creation issues, this article details the scenarios and corresponding resolutions. The “Email address not available” error means the…

ias-12346

OS-12346 – Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1", ".PS1XML", ".PS2", ".PS2XML", ".PSC1", ".PSC2",".BAT",…

os-111-openspace-approval-coversheet-not-appearing-in-the-document

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet may still be in a…

unable-to-view-documents-or-figures-are-blank-on-openspace

IRIS- Unable to view documents (PDF etc) or figures are blank on OpenSpace

This is not a DEFECT in the IRIS software. This is a known issue with the Internet Browser: Google Chrome where it cannot view the…

iris-openspace-how-to-add-a-client

OS – 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the client maintenance screen: Select the…