Knowledge Base Articles

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IRIS OpenSpace Knowledge Base

43 articles


IRIS Personal Tax, IRIS OpenSpace

Personal Tax- Import Echecklist from Openspace, get Exceptions, Failed, Invocation for all clients

When you import Echecklist into PT (from Openspace) using View/edit and Print and get the Exceptions, Failed, Invocation warnings for…


IRIS OpenSpace

OS-119 E-Approval & E-Signature requests on upload don't complete

We have received reports of issues with uploads via that include an e-Approval or e-Signature request where it uploads…


IRIS OpenSpace

VTO- 1172 XHR Returned Response Code 500 when uploading PDF Files to IRIS Openspace

The OpenSpace release on the 02/11/2022 resolved the XHR returned response code 500 issue with encrypted documents, as noted in…


IRIS OpenSpace

OS-105 : Managing the OpenSpace link for existing clients in Accountancy Suite

Manually establishing the OpenSpace client link To establish the link, access the Basic tab of the Client Maintenance screen.The client…


IRIS OpenSpace

OS- How to change Clients Name in IRIS Openspace

If you want to change the name of a client in IRIS Openspace we would recommend you to follow these…


IRIS OpenSpace

OS-110: Issues with client creation in IRIS OpenSpace

There are multiple messages referring to client creation issues, this article details the scenarios and corresponding resolutions. The “Email address…


IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…


IRIS OpenSpace

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet…


IRIS Personal Tax, IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

This is not a DEFECT in the software. This issue has been raised with Google. In the meantime, unfortunately as…


IRIS OpenSpace

OS - 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the…