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IRIS OpenSpace Knowledge Base

39 articles

os-110-issues-with-client-creation-in-iris-openspace

IRIS OpenSpace

OS-110: Issues with client creation in IRIS OpenSpace

There are multiple messages referring to client creation issues, this article details the scenarios and corresponding resolutions. The “Email address…

ias-12346

IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…

os-111-openspace-approval-coversheet-not-appearing-in-the-document

IRIS OpenSpace

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet…

os-105-openspace-link-lost

IRIS OpenSpace

OS-105 : OpenSpace link lost for existing client in Accountancy Suite

This issue is currently under investigation with the product development team. At the moment the link must be re-established manually…

unable-to-view-documents-or-figures-are-blank-on-openspace

IRIS Personal Tax, IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

This is not a DEFECT in the software. This issue has been raised with Google. In the meantime, unfortunately as…

iris-openspace-how-to-add-a-client

IRIS OpenSpace

OS - 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the…

ias-89618-failed-to-delete-an-e-checklist

IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…

google-chrome-users-unable-to-login-to-openspace

IRIS Accountancy Suite, IRIS OpenSpace

Users unable to login to OpenSpace from my website using advanced website integration

In order to overcome this issue, we would recommend using our intermediate website branding rather than advanced. So that your…

os-101

IRIS OpenSpace

OS-101: IRIS OpenSpace document approval charges

After careful deliberation, we have decided to implement an incremental charge for electronic approvals within OpenSpace. We are confident that…

access-denied-in-openspace

IRIS OpenSpace

OS-117: Customer receives the message 'Access Denied' when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended…