IRIS OpenSpace Knowledge Base

30 articles

11910

IRIS OpenSpace

IRIS OpenSpace Branding and Integration Guide

IRIS OpenSpace enables accountancy practices to implement a white labelled secure document exchange and electronic document approval portal into their own websites. This guide explores…

ias-12921

IRIS OpenSpace

IRIS OpenSpace Issue unable to view and upload files in sub folders

You and your client can view all files in OpenSpace still but using the dashboard screen instead by clicking on the 'All Files' option, uploads…

ias-12664

IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

Existing documents This issue is happening following an updare to Google Chrome. Please use another web browser or download the pdf document to view it.…

ias-12550

IRIS OpenSpace

Not all lines are appearing when viewing reports in Openspace

Once the document has been clicked on and appears at the bottom of the screen, then right click the document and open 'with system viewer'.…

12079

IRIS Payroll Professional, Earnie, IRIS OpenSpace

Error editing company details: The IRIS OpenSpace email address and password are not valid.....

If you have an IRIS OpenSpace Account The details saved in the system are incorrect. If this was previously working correctly it is likely a…

ias-12397

IRIS OpenSpace

Multiple Approval system on IRIS OpenSpace

For further details please click here

ias-12346

IRIS OpenSpace

Sage & Quickbooks backups not uploading to OpenSpace getting unexpected error

Sometimes you can resolve by doing the following: Right click on the backup file, properties, security, edit, add everyone, full control, apply, retry upload. Although…

ias-11905

IRIS OpenSpace

I am trying to configure OpenSpace to use my email server

To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most SMTP servers are usually smtp.emailprovider.com…

ias-11906

IRIS OpenSpace

The SMTP server requires a secure connection or the client was not authenticated

Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve go to Goole Settings if…

ias-11901

IRIS OpenSpace

"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered, from the…