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IRIS OpenSpace Knowledge Base

35 articles


IRIS OpenSpace

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet…


IRIS OpenSpace

OS-105 : OpenSpace link lost for existing client in Accountancy Suite

This issue is currently under investigation with the product development team. At the moment the link must be re-established manually…


IRIS Personal Tax, IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

This is not a DEFECT in the software. This issue has been raised with Google. In the meantime, unfortunately as…


IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…


IRIS Accountancy Suite, IRIS OpenSpace

Users unable to login to OpenSpace from my website using advanced website integration

In order to overcome this issue, we would recommend using our intermediate website branding rather than advanced. So that your…


IRIS OpenSpace

OS-101: IRIS OpenSpace document approval charges

After careful deliberation, we have decided to implement an incremental charge for electronic approvals within OpenSpace. We are confident that…


IRIS OpenSpace

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email…


IRIS OpenSpace

IRIS OpenSpace Branding and Integration Guide

IRIS OpenSpace enables accountancy practices to implement a white labelled secure document exchange and electronic document approval portal into their…


IRIS OpenSpace

IRIS OpenSpace Issue unable to view and upload files in sub folders

You and your client can view all files in OpenSpace still but using the dashboard screen instead by clicking on…


IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

Existing documents This issue is happening following an updare to Google Chrome. Please use another web browser or download the…