Knowledge Base Articles

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IRIS OpenSpace Knowledge Base

43 articles


IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…


IRIS Accountancy Suite, IRIS OpenSpace

Users unable to login to OpenSpace from my website using advanced website integration

In order to overcome this issue, we would recommend using our intermediate website branding rather than advanced. So that your…


IRIS OpenSpace

OS-101: IRIS OpenSpace document approval charges

After careful deliberation, we have decided to implement an incremental charge for electronic approvals within OpenSpace. We are confident that…


IRIS OpenSpace

OS-117: Customer receives the message 'Access Denied' when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended…


IRIS OpenSpace

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been…


IRIS OpenSpace

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email…


IRIS OpenSpace

OS-108: Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom…


IRIS OpenSpace

IRIS OpenSpace Branding and Integration Guide

IRIS OpenSpace enables accountancy practices to implement a white labelled secure document exchange and electronic document approval portal into their…


IRIS OpenSpace

IRIS OpenSpace Issue unable to view and upload files in sub folders

You and your client can view all files in OpenSpace still but using the dashboard screen instead by clicking on…


IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

Existing documents This issue is happening following an updare to Google Chrome. Please use another web browser or download the…