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IRIS OpenSpace Knowledge Base

43 articles


IRIS OpenSpace

Not all lines are appearing when viewing reports in Openspace

Once the document has been clicked on and appears at the bottom of the screen, then right click the document…


IRIS Payroll Professional, Earnie, IRIS OpenSpace

Error editing company details: The IRIS OpenSpace email address and password are not valid.....

If you have an IRIS OpenSpace Account The details saved in the system are incorrect. If this was previously working…


IRIS OpenSpace

Multiple Approval system on IRIS OpenSpace

For further details please click here


IRIS OpenSpace

"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…


IRIS OpenSpace

I am trying to configure OpenSpace to use my email server

To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most…


IRIS OpenSpace

The SMTP server requires a secure connection or the client was not authenticated

Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve…


IRIS OpenSpace

When logging into OpenSpace clients are redirected back to the login screen

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome:…


IRIS OpenSpace

How do I send a customised Email Template?

A customised E-Approval can be created by selecting the following within OpenSpace: Click: Settings | Customisation | Email Templates |…


IRIS OpenSpace

How to change the client’s email address within OpenSpace?

You can no longer change a user's e-mail in Openspace. You must either delete them as a user and then…


IRIS OpenSpace

How to activate my client account in Open Space and complete the e-Checklist

For information on How to Activate a Client Account please visit the IRIS Help Centre, here Share This Page