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IRIS OpenSpace Knowledge Base

42 articles

12079

Error editing company details: The IRIS OpenSpace email address and password are not valid…..

If you have an IRIS OpenSpace Account The details saved in the system are incorrect. If this was previously working correctly it is likely a…

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Multiple Approval system on IRIS OpenSpace

For further details please click here

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The SMTP server requires a secure connection or the client was not authenticated

Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve go to Goole Settings if…

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When logging into OpenSpace clients are redirected back to the login screen

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome: Go to ://settings/content in your…

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“My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS”

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered, from the…

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How do I send a customised Email Template?

A customised E-Approval can be created by selecting the following within OpenSpace: Click: Settings | Customisation | Email Templates | Select relevant template from the…

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How to change the client’s email address within OpenSpace?

You can no longer change a user's e-mail in Openspace. You must either delete them as a user and then re-add them or if the…

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I am trying to configure OpenSpace to use my email server

To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most SMTP servers are usually smtp.emailprovider.com…

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How to activate my client account in Open Space and complete the e-Checklist

For information on How to Activate a Client Account please visit the IRIS Help Centre, here Share This Page

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Does IRIS OpenSpace work with Apple Products?

IRIS OpenSpace only requires a browser, the hardware is irrelevant. So accessing IRIS OpenSpace on iPhone or iPad is fine. However, from iPhone or iPad,…