IRIS OpenSpace Knowledge Base

30 articles

ias-11757

IRIS OpenSpace

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click Edit Client, Select the Circle…

ias-11766

IRIS OpenSpace

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will provide access to both sets…

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IRIS OpenSpace

Email notifications do not seem to be coming through to me and/or my clients?

Users should: Check Junk Mail folders Check mmail Server Logs to see if noreply@irisopenspace.co.uk is being rejected Add noreply@irisopenspace.co.uk to their safe senders list Consider…

ias-11768

IRIS OpenSpace

Is it possible for multiple clients to be associated with an individual?

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client that access is required for;…

ias-11765

IRIS OpenSpace

How much does it cost to buy 1 GB of OpenSpace?

The first GB of data is free to use. Thereafter additional storage can be purchased for £5(+VAT) per month from within the application. Should you…

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IRIS OpenSpace

Reset OpenSpace Colours Back to the Default after customisation?

A reset to default option has been requested as an enhancement and we hope to have this available in a future release. In the meantime…

ias-11729

IRIS OpenSpace

Can I import a list of users into OpenSpace instead of creating them one by one

Once logged into OpenSpace click Settings and then Users. An import users button will be available. Click Select a File and locate your csv file.…

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IRIS OpenSpace

Can I change the IRIS Logo with my own within IRIS OpenSpace?

Please refer to the IRIS OpenSpace branding guide, available Here, for further details. Share This Page

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IRIS OpenSpace

How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email address Select ‘Reset’ Alternatively follow…

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IRIS OpenSpace

Why can I not see the ‘OpenSpace: Upload’ section from the Client Dashboard?

Users are required to follow the steps below: From the IRIS Main Menu Select System Maintenance |Staff| Staff Maintenance Select the relevant Staff Member |View…