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IRIS OpenSpace Knowledge Base

41 articles

ias-12397

IRIS OpenSpace

Multiple Approval system on IRIS OpenSpace

For further details please click here

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IRIS OpenSpace

"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…

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IRIS OpenSpace

When logging into OpenSpace clients are redirected back to the login screen

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome:…

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IRIS OpenSpace

How do I send a customised Email Template?

A customised E-Approval can be created by selecting the following within OpenSpace: Click: Settings | Customisation | Email Templates |…

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IRIS OpenSpace

How to change the client’s email address within OpenSpace?

You can no longer change a user's e-mail in Openspace. You must either delete them as a user and then…

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IRIS OpenSpace

I am trying to configure OpenSpace to use my email server

To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most…

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IRIS OpenSpace

The SMTP server requires a secure connection or the client was not authenticated

Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve…

ias-11863

IRIS OpenSpace

How to activate my client account in Open Space and complete the e-Checklist

For information on How to Activate a Client Account please visit the IRIS Help Centre, here Share This Page

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IRIS OpenSpace

Does IRIS OpenSpace work with Apple Products?

IRIS OpenSpace only requires a browser, the hardware is irrelevant. So accessing IRIS OpenSpace on iPhone or iPad is fine.…

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IRIS OpenSpace

How to upload to OpenSpace from IRIS Personal Tax

To upload from personal tax click Reports, select the relevant report and tick the box PDF and then tick the…