Important Known Issues PTP

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Important Known Issues

It is important to us that we resolve any problems that are found in the PTP Software. If your problem is listed below, we are aware of the issue in the latest release and are working to fix it as soon as possible.

Current Issues

PTP Accounts Production

Charity Accounts

When support costs are setup in AP when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error.  There is no current work around for this problem and figures will need to inputted manually.  This issue will be fixed in 19.2


PTP Tax Platform

An incorrect value is appearing for Unused residential finance costs brought forward on the UK Property pages.  It is not currently possible to edit this value via the backing schedule.  This issue will be resolved in the service pack.

Some users have reported an automation error when printing certain 2018 returns.  This issue will be resolved in the service pack

Dividend Database

There are some dividends missing from the dividend database in the April 2019 release.

  • BHP Billiton, dividend paid at 79.529063p per share, payment date 30/01/2019
  • BP, dividend paid at 7.7382p per share, payment date 29/01/2019
  • InterContinental Hotels Group PLC (New Co.) ORD. 20 340/399p, dividend paid at 203.8p per share, payment date 11/01/2019
  • Royal Dutch Shell A (15% tax withheld), dividend paid at 35.94p per share, payment date 25/03/2019
  • Royal Dutch Shell B, dividend paid at 35.94p per share, payment date 25/03/2019
  • SEGRO, dividend paid at 5.55p per share, payment date 28/09/2018

These will be included in the next release.  In the meantime the dividend database may be manually edited by going to page TR 4 > box 4 > adding new dividend or selecting existing dividend > selecting dividend type as Ordinary > clicking the grey button with 3 dots > selecting dividend to edit and update.


Tax Platform - Split Function

The Split function is currently unavailable due to an issue with the import/export of data from the new screens (Self Employment, Dividends, Interest).  This will be enabled again as soon as possible.


PTP CT Platform

Preparing FBI Files

A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated.  In the meantime we recommend processing one return at a time through the FBI process.


Outstanding Issues

Microsoft Windows 10

Exception error – Unrecognised database format when attempting to access PTP in a networked environment

This error is as a result of changes made by Microsoft in their recent 1803 version of Windows 10.  Microsoft are yet to release any further information or a fix to prevent this error from occurring.

Please contact the PTP Support team who will advise you of a potential solution.

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