Important Known Issues PTP

It is important to us that we resolve any problems that are found in the PTP Software. If your problem is listed below, we are aware of the issue in the latest release and are working to fix it as soon as possible.

Listed below are issues that have been fixed in both the April v19.1.0 and v19.1.1 releases as well as a section on unresolved issues which we are working hard to fix.

Click the links below to see details on the issue fixed and outstanding:

Issue in latest Service Pack (v19.1.157)

Issue Resolved in Service Pack (v19.1.157)

Outstanding Issues


Issues resolved in the latest Tax Expense release

PTP Tax Expense – cars registered before 1998 

Within the Car Working Sheet, a rate based on engine size is not being allocated for cars registered before 1998, therefore, no benefit is being calculated. 

A fix for this issue has been made available in the latest service pack, 19.1.564 available here.

Issues found in the latest Service pack (v19.1.157)

PTP Accounts Production

Unincorporated Charity

When creating a set of unincorporated charity accounts we are aware that the independent examiners report is referring to a retired version.  Click here to see the latest report.

The current workaround involves using the additional/replacement text as below. This issue is due to be fixed in the Summer release (v19.2.0).

Charity iXBRL

When creating ixbrl copies of incorporated charity accounts we are aware that in some instances, when displayed on screen information contained in the reports is appearing misaligned.  Having reviewed this we can confirm that the tagging of these accounts and the final html copy remains un affected.  This issue is due to be fixed in the Summer release (v19.2.0).

iXBRL

In the instance when items have been iXBRL tagged in the data screens comparatively.  When the same notes are amended in the current year the concept selection is no longer valid as displayed in the screen shot below.  The current workaround for this is to remove the tag and reapply.  We are working to resolve this issue and will update this content accordingly as and when we have more information.


Issue resolved in April Service Pack (v19.1.1.57)

PTP Accounts Production

We had been made aware that when generating a set of accounts in iXBRL the Concept Picker which provides a list of concepts is blank.  Although the software is still tagging accounts in a normal way the impact of this means that if you do have any tagging errors you will be unable to amend these, and you will also not be able to add additional tags to the accounts.  This has been resolved in latest version of the service pack available from this link. 

We had been made aware that when generating a set of accounts in iXBRL the Concept Picker which provides a list of concepts is blank.  Although the software is still tagging accounts in a normal way the impact of this means that if you do have any tagging errors you will be unable to amend these, and you will also not be able to add additional tags to the accounts. 

This has been resolved in the latest service pack. Click here to download.


Outstanding Issues

PTP Accounts Production

Charity Accounts
When support costs are setup in AP when trying to import a CSV trial balance that contains account codes relevant to the support costs, on the pre-import screen it is forcibly requesting a charitable activity, this is in error.  There is no current workaround for this problem and figures will need to inputted manually.  This issue will be fixed in the Summer release (v19.2.0).

Farm Accounts 
When generating Farm accounts that use account code 17 in the ELTF chart a General Exception Report is produced by the software.  This report is produced in error and should be ignored.  

There is no adverse effect to the accounts, and we will be rectifying this in the Summer release (v19.2.0). 

PTP Tax Platform

Please note that due to an issue with the 2017-18 tax return, the carried forward excess residential finance costs are not brought forward correctly to 2018-19 in every case. If relevant, please check the status of the brought forward excess residential finance costs for the client by accessing the schedule on the UK Property, Partnership (full), Foreign or Trust supplement; whichever is relevant. Where the expected value has not been brought forward as expected you will need to apply one of two available workarounds depending on your preference. 

Further details, and workarounds are detailed in the latest service pack release notes, which can be found here.

PTP CT Platform

Preparing FBI Files

A small number of users have reported problems when preparing FBI files for multiple returns at the same time.  This has manifested as pre filing validations indicating that numbers are not adding up correctly, or even as the number from box 155 or 190 appearing on the other return being processed at the same time.  This is intermittent but is currently being investigated.  In the meantime we recommend processing one return at a time through the FBI process.

Microsoft Windows 10

Exception error – Unrecognised database format when attempting to access PTP in a networked environment

This error is as a result of changes made by Microsoft in their recent 1803 version of Windows 10.  Microsoft are yet to release any further information or a fix to prevent this error from occurring.

Please contact the PTP Support team who will advise you of a potential solution.