2017

Giving employees the power to change IRIS

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In our recent leadership and management meeting we identified twenty-four individuals working across the business who we wanted to hear from. With more than a hundred years’ experience between them, they were all asked to think about how we can push our product and improve our service. There was a twist – we were talking to the people who don’t usually get asked. They collectively came up with thirty ideas, some of which will be implemented into our business and your software. 
We worked with representatives from every department including support, engineering, finance, sales and marketing. They all interact with customers every day and some of them have been at IRIS longer than me, so why would I not want their opinions?  
The first of these meetings took place recently so we’re just getting started!
How can we help our customers to use our products?
One of our challenges is getting our customers to use all the value that we deliver in our products. Just recently we chatted to seven accountants and they told me that they don’t always have time to read the release notes, or that they quickly forget them, so all the value of the new products is lost immediately. I want to help our customers realise the full potential of their products.  
To achieve this, one of our employee contributors suggested rolling out a new certification programme for our customers. The successful rollout of the system is already underway with our support and sales teams. 
Preparing for the next step?
I’m hearing about more mergers and acquisitions happening in our industry than ever before. We’re up about four times when comparing this year’s current rate to that of 2016. 
In our experience, IRIS customers get a higher multiple on exit. We’ve been told by accountants who acquire IRIS software that they’re in much better shape than they were before moving to our product. A practice with IRIS offers far fewer ‘unknowns’ for a potential investor.
Watch this space
Our first extended leadership meeting kicked off with some very interesting ideas and, as I said, this is only the start so keep watching to see what changes are heading your way to improve your experience when using your software. 
We want to make sure we’re helping all of our customers so I’d be interested to hear your thoughts – SION’S BLOG EMAIL HERE

In our recent leadership and management meeting we identified twenty-four individuals working across the business who we wanted to hear from. With more than a hundred years’ experience between them, they were all asked to think about how we can push our product and improve our service. There was a twist – we were talking to the people who don’t usually get asked. They collectively came up with thirty ideas, some of which will be implemented into our business and your software. 

We worked with representatives from every department including support, engineering, finance, sales and marketing. They all interact with customers every day and some of them have been at IRIS longer than me, so why would I not want their opinions?  

The first of these meetings took place recently so we’re just getting started!

How can we help our customers to use our products?

One of our challenges is getting our customers to use all the value that we deliver in our products. Just recently we chatted to seven accountants and they told me that they don’t always have time to read the release notes, or that they quickly forget them, so all the value of the new products is lost immediately. I want to help our customers realise the full potential of their products.  

To achieve this, one of our employee contributors suggested rolling out a new certification programme for our customers. The successful rollout of the system is already underway with our support and sales teams. 

Preparing for the next step?

I’m hearing about more mergers and acquisitions happening in our industry than ever before. We’re up about four times when comparing this year’s current rate to that of 2016. 

In our experience, IRIS customers get a higher multiple on exit. We’ve been told by accountants who acquire IRIS software that they’re in much better shape than they were before moving to our product. A practice with IRIS offers far fewer ‘unknowns’ for a potential investor.

Watch this space

Our first extended leadership meeting kicked off with some very interesting ideas and, as I said, this is only the start so keep watching to see what changes are heading your way to improve your experience when using your software. 

We want to make sure we’re helping all of our customers so I’d be interested to hear your thoughts – sionlewis.blog@iris.co.uk

Posted by
Sion Lewis
22 September 2017
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