A Day In The Life Of... IRIS’ Senior Bureau Manager


For the first in our ‘A Day In The Life Of’ series, we spoke with Claire Treadwell, the Senior Bureau Manager for IRIS HCM.

Claire has been with the company for five years in a variety of roles and now heads-up our payroll outsourcing team which processes payroll for over 650 businesses of all sizes and industries across the UK.

Q: What was your background before becoming part of the IRIS family?

A: I have worked as an on-site consultant for payroll and HR software. My role was to implement systems and ensure clients were set up correctly. I have also managed a busy helpdesk, so lots of experience helping people.

Q: What is a typical day at IRIS like for you?

A: Usually we have a morning catch up to see how the payrolls are progressing. During this we update the board to show how each payroll is progressing, last BACS dates and any urgent payroll queries.

After that there is no such thing as a normal day. It varies depending upon the time of year and if its key payroll processing time. I deal with a lot of queries from both customers and sales people and these vary wildly. This can be anything from how something is calculated to reviewing new legislation. I also deliver training to both teams.

Q: What do you feel is the most innovative service that you have helped designed?

A: I helped design IRIS OpenEnrol, the online AE communications portal. Prior to IRIS OpenEnrol, all pensions communications had to be generated manually by clients. Now, by pressing a button AE communications are submitted directly to your SMART phone.

Q: Why do businesses outsource their payroll?

A: For a number of reasons. But mainly due to the complexity of payroll legislation. Since the launch of RTI, payroll is becoming gradually more complex. Outsourcing means that the company can concentrate on what they are good at, rather than learning complex legislation.

Q: Why do businesses generally move from handling payroll in-house to outsourcing?

A: Having an in-house team can be expensive. Payroll is sporadic with more required at the end of the month rather than the beginning of the month, meaning there is down time for employees. Finding the right people is difficult and training can also be costly. IRIS have a fully trained and qualified team of payroll experts that provide that service.

Q: What do you think of the future of outsourcing payroll?

A: As the legislative burden increases I think more people will look to outsource their payroll. It offers a cost effective solution.

Q: What are you doing to help these businesses with future payroll demands?

A: Providing a friendly, helpful and compliant service.

Q: What is your favourite part of your job?

A: My team. I love working with them. They offer a great service, with a great sense of humour.

Q: What are the biggest challenges in your job?

A: Trying to keep up with demand. As a team we are growing rapidly, people are always wanting to fit one more payroll in this month.

Q: What do you like to do outside of work?

A: I love baking. My granny was a professional cake decorator and I have followed in her footsteps, creating some weird and wonderful sugar craft cakes. Everything from wedding cakes to Star Wars characters.

If you’d like to learn more about payroll outsourcing and the benefits it can bring your business, speak to us today about a free, no-obligation outsourcing quotation and see why over 650 businesses choose IRIS.

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Posted by
Claire Treadwell
10 January 2017
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